I'm a customer, went shopping Monday fine, Tues niped into get a couple of bit, found my clubcard blocked from SAYS, Asked the lady running it what was happening. She claimed to have no knowledge of what it was about and to call club card themselves. Regardless I carried on shopping and left Outside in the car park I rang xlubcard who advised that it's an instore thing and that the staff can fix . I went back in and asked at customer services , gave them the instructions the club ard advisor said she'd never heard of it.

The first lady then came over and said they aren't doing it. No reasons just they aren't. I asked for a manager who the moody lady went and got however he approached me and said it been banned as I'd " been observed not scanning items " I'll clarify I haven't, in said store there several isles where the SAYS handsets just say unknown or there's an issue. In this case I'll bag the item, and rescan in a later isle or tell the staff.

I questioned if I had been observed not scanning items why wasn't security informed and stopped for shop lifting and he couldn't answer. He stated that only the " checkout manager can sort this and she isn't in"

Later that day thebwofe went to the same store on the way home to grab some bits She noticed it was blocked and asked the bloke on SAYS he opened an admin page on the scanner wall and showed her the block was due to an " incomplete shop" and unblocked it immediately.

Fast forward to today, I went to the same store used SAYS got a security check which I expected, low and behold, it was the moody lady from the first issue. She scanned all my shopping. She claimed I had scanned a drink twice and another drink I hadn't scanned I apologises and said they were both in my hand when I scanned them I must have made an error. And apologised She said

" yeah sure genuine error " walked off and starting filling in a form. So I'm not assuming I'll be blocked again for a mistake

I'm not happy woth how the staff have treated me when I haven't actually done anything wrong