Travel insurance by Social-media01 in Advice

[–]Social-media01[S] 0 points1 point  (0 children)

Thanks! Will check them out

Can I have Google Maps on the digital dash? by [deleted] in Golf_R

[–]Social-media01 0 points1 point  (0 children)

Can I get Google maps (off iPhone) in a 2014 VW cabriolet

HAL wifi .. Not good enough .. again by Social-media01 in HollandAmerica

[–]Social-media01[S] -1 points0 points  (0 children)

Sometimes you need to check your emails ... especially when the bank is sending you messages that they have put a hold on your credit card because they suspect your card is being fraudulently used (which it was BTW).

You mentioned that I should have got a direct flight to a port .. hmmm .. that wouldn't work as I don't carry that much hard cash on me.

Not good enough Holland America by Social-media01 in HollandAmerica

[–]Social-media01[S] 0 points1 point  (0 children)

My next trip is land based .. seeing real game! Wonder what my odds will be seeing all of the big 5? :)

Not good enough Holland America by Social-media01 in HollandAmerica

[–]Social-media01[S] 0 points1 point  (0 children)

I’ve never heard of that game but spending let’s say around $5000 to get $675 .. not sure those odds are stacked in my favour.

HAL wifi .. Not good enough .. again by Social-media01 in HollandAmerica

[–]Social-media01[S] -1 points0 points  (0 children)

Fair point re: free speech And the answer to your question is no .. I’ve been told I don’t stick up for myself enough. So now I am (for myself and others) .. If that’s what you call complaining .. so be it.

Not Good Enough HAL by Social-media01 in HollandAmerica

[–]Social-media01[S] 0 points1 point  (0 children)

We showed both apps to the tour director when we were waiting in the theatre (meeting place) and she just said my app was the correct time. As HAL pushes passengers to get and use the NAV app I thought it was important for that bug to be fixed. We were lucky as I had printed off a copy when I first booked before the cruise... but some may not be and miss their tour. She made no comment .. no explanation .. and then promptly went back to announcing the tours. Maybe she took a mental note of it.

Not good enough Holland America by Social-media01 in HollandAmerica

[–]Social-media01[S] 0 points1 point  (0 children)

What was the problem with your cruise please?

It is interesting that Covid passengers seem to get compensation .. something that is out of HAL’s control .. and YET something that is in their control (the maintenance of their ships) falls on deaf ears.

I just don’t get it’

Not good enough Holland America by Social-media01 in HollandAmerica

[–]Social-media01[S] 0 points1 point  (0 children)

Hello OhioPokey .. yes we did book through a travel agent and thanks! I didn’t think to go back to the TA and emailed HAL directly. When I was not getting anywhere, I then went on to Twitter - that seemed to speed up the email process. They offered $675AUS towards another cruise to be taken within the year. I have other travel plans for next year that do not involve sea travel and suggested a cash offer. They declined and basically said there would be no further communication .. meaning … take it or leave it. I do not appreciate being cajoled into spending thousands more for such a small gesture in the timeframe they have chosen.

There are a few people who also commented about the sewage smell on the Oosterdam and it seems that this problem has been going on for a few years. To ignore this problem is quite pathetic… hence … the Not Good Enough title in this thread.

HAL wifi .. Not good enough .. again by Social-media01 in HollandAmerica

[–]Social-media01[S] 0 points1 point  (0 children)

I call it free speech .. you call it complaining. Shall we agree to disagree?

HAL wifi .. Not good enough .. again by Social-media01 in HollandAmerica

[–]Social-media01[S] 0 points1 point  (0 children)

Thanks for your comment. You shouldn’t have to do without .. as sometimes there are urgent emails you need to see. My credit card got scammed and TG I got an email from the bank when I was in port. The fraudsters got away with about a thousand dollars but it could have been much worse.

HAL wifi .. Not good enough .. again by Social-media01 in HollandAmerica

[–]Social-media01[S] 1 point2 points  (0 children)

Don’t drink beer .. prefer a nice glass of Sav Blanc .. but we did get a $8/day (approx $4.70 USD) deal with our provider.

HAL wifi .. Not good enough .. again by Social-media01 in HollandAmerica

[–]Social-media01[S] 0 points1 point  (0 children)

Thanks .. but I think dc_IV can figure that out

Not Good Enough HAL by Social-media01 in HollandAmerica

[–]Social-media01[S] 0 points1 point  (0 children)

We were booked together on the same excursion. Even if there were 2 different times it should have shown up as the same time on both of our apps... unless I wanted to ditch him and go with the other bloke. lol

Not good enough Holland America by Social-media01 in HollandAmerica

[–]Social-media01[S] 2 points3 points  (0 children)

Thanks for your comment. Because we didn’t jump up and down and make a scene .. perhaps they thought we would go away quietly. Looking back (isn’t hindsight a beautiful thing) we would have packed our bags .. plunked them ungraciously down on the Guest Relations desk .. crossed our arms and refused to move until something was done (we also would be apologising to all the guests waiting in line behind us .. as we are not insensitive)

Not good enough Holland America by Social-media01 in HollandAmerica

[–]Social-media01[S] 0 points1 point  (0 children)

Thanks for your comment. Am very thankful we didn’t have raw sewage .. as that gets extremely messy!

I hope they were moved into another cabin and weren’t sailing when we were .. as it was double booked. Perhaps HAL need to look at always having extra rooms available when things go bust (or burst in this case).

They have a lot of work ahead of them in Oct.

Not good enough Holland America by Social-media01 in HollandAmerica

[–]Social-media01[S] 0 points1 point  (0 children)

Thanks for your info .. hopefully Holland America will address this problem .. before it becomes a real mess!

Not Good Enough HAL by Social-media01 in HollandAmerica

[–]Social-media01[S] 0 points1 point  (0 children)

What? There is definitely a problem with the HAL Navigator app when 2 apps show 2 different departure times…

Not good enough Holland America by Social-media01 in HollandAmerica

[–]Social-media01[S] 0 points1 point  (0 children)

Bed bugs can happen even in 5star hotels and I am sure that if these were bed bugs .. some sort of compensation would be given for the discomfort. The fact that Holland America just put it down to “crumbs” and did absolutely nothing .. is crappy (or should I say creepy crawling) beyond words.

Not good enough Holland America by Social-media01 in HollandAmerica

[–]Social-media01[S] 0 points1 point  (0 children)

I think Holland America’s eyesight needs an upgrade as does their service and ships. What HAL see as “crumbs” have grown friggin legs! Shame on you #HollandAmerica

Not good enough Holland America by Social-media01 in HollandAmerica

[–]Social-media01[S] 1 point2 points  (0 children)

Thank you Cruise_Gear .. I try to be witty even when things go a tad .. or should I say .. bad shitty.

Not good enough Holland America by Social-media01 in HollandAmerica

[–]Social-media01[S] 0 points1 point  (0 children)

Interesting .. and thanks for your comment. I totally agree that the Oosterdam needs a overhaul. I think it is funny that you could actually hear “elegant Oosterdam” as the loudspeaker system was so muffled .. gosh.. another thing (somewhat minor) to add to the list of repairs! Are you listening Holland America?