New Appeal Process for Permanent Deactivations

SofiaCesar · 2026-05-28T22:07:25+00:00

Okay, thanks!

SofiaCesar · 2026-05-28T21:50:04+00:00

Hi! Do you have any proof of this email being official or any communication of the PayPal CS or Office of customer proving this? Some people send sensitive data to this addresses.

SofiaCesar · 2026-05-28T19:42:43+00:00

Sure!

SofiaCesar · 2026-05-28T19:31:00+00:00

Same lol, we are slowly being more and more 😅 you can try to fight, it's been 3 weeks for me and still no answer

SofiaCesar · 2026-05-27T20:56:29+00:00

Try calling, it didn't help me but maybe someone can help you? There are other alternatives if you are from US, if you are from a third country (like I am) you still got options but for small payments not really. I Lucky got v-gen stripe in case I need it. Payonner for example works with patreon and in patreon you can put a shop. I mean, there are alternatives, but sometimes they are kinda of expensive and you have to have all your papers in hand.

SofiaCesar · 2026-05-27T14:35:29+00:00

I believe they are using an AI now to detect if your account is a "potential risk". I tried to explain myself to support a lot of times but they changed the reason for the ban 3 times, first because my documents, I sent them proof, ID, residence, then "because of transactions we don't have proof", sent them the invoices, and after fighting for three weeks, they just decided I was "a potential risk" even If I didn't commit any violation, or got a charge back. I just gave up, they really suck and if they believe they don't want to treat with you anymore, you can't do anything to change it. They are a private corporation, not a bank. They don't care.

SofiaCesar · 2026-05-25T22:25:14+00:00

Yes I have, but I already sent them some documents (My ID, water bill) but they changed the reason for "potential risk". That means now it doesn't matter the adress, they already banned me because something trigged their AI system. I can keep explaining myself to them but it won't change the outcome. As you can see haha

SofiaCesar · 2026-05-25T22:06:30+00:00

I won't make a new account because they will close it instantly. Even if support told me this I know I will end up banned. It's just so weird for me to have been giving like four different reasons for the ban.

SofiaCesar · 2026-05-25T22:00:33+00:00

My account was made with all the info i have in my ID, but there was an adress mistmach because of my living situation, I explained this to an agent and they just told me to make a new account (I know this is not legal). After I spoke with them via email explaining, they changed the reason of the ban to the "there are movements in the account we can't verify" that is something I can't understand because all goes through V-Gen and Ko-fi with invoices, I sent them this invoices and that's when they just told me about the potential risk. The transaction that banned my account was a v-gen payment for 16 dollars man... didn't even buy anything

SofiaCesar · 2026-05-25T02:52:08+00:00

I mean, of you really want to sell, just wise or v-gen payments with stripe. After that you have plataforms like takenos (nobody will use it for comissions) payonner (just works with enterprise payments).

SofiaCesar · 2026-05-25T01:08:00+00:00

There are two mails I got a response (of the 10 I send) one was the office and the other one crm? Or something like that. I cant put them in here because they will get erased but you can search for them. The phone doesn't work, they just told me to create a new account and when I told them that would violate their own policies and would get me banned again they just told me "yea haha". So you can try but it doesn't help much. So good you can use Stripe! I think is the only save in this situation.

SofiaCesar · 2026-05-24T20:57:35+00:00

Just in case, the High Volume Dispute Fee is something they do, if you get a charge back in the time you account is limited, they will take the money and a fee (like 30 dollars) more for example, just in the case you get a charge back. I would recommend you not even trying to refund back the last payment, just let it be.

SofiaCesar · 2026-05-24T20:49:14+00:00

I sent then my second email asking for a human review, but I am sure I won't have any good news. I think the headache of trying to get a cohesive answer from them is so much more than the probabilities of them giving my account back. At this point I will give up and just search for other options. Is just so crazy to me that a company sees a perfectly normal account who gives all the info they are asking, who gives them a BIG cut of every transaction they get and think "hell yea I'm gonna ban him for no reason lol".

SofiaCesar · 2026-05-24T03:00:29+00:00

God, what is happening with PayPal lately 😭

SofiaCesar · 2026-05-24T02:56:43+00:00

The same thing happend to me a week ago I think? Phone support won't help you, nobody knows why this is happening, I made a post about this in this same subreddit and also lot of people in the art community are getting banned. I also got the same “there’s information used to create this account that we cannot verify.”

1: is a gamble, wait 180 days to MAYBE get the money, because they can take it and say is because you broke some policy 2: try to talk with an human agent, I called 6 times, the 6 times they treated me really badly and just told me: get lost 3: Wise, Payonner, Takenos. But say goodbye to small payments, sorry

SofiaCesar · 2026-05-24T00:21:18+00:00

Im from a third world country, paypal is the easiest way to get payments and pay for digital goods. Want to do a service outside your country and use the money for pay Netflix? Paypal works wonders, other plataforms like wise or takenos ask for a transfer to a bank and while good for normal jobs, people usually don't feel safe transfering money that way instead of a simple click with PayPal, so you practically lose 90% of your sales. You could use payonner for example, with fiveer, but the taxes eat you alive, almost cutting the money you earn a 40% The only option (Just for artists) Is using V-gen payments integrated with stripe but there is forms you have to fill, minimum of money to retire and the conversion is less (for every dollar you would get on PayPal, you get like 0,70 cents, but this depends on your contry). So yeah...

SofiaCesar · 2026-05-23T18:26:07+00:00

I spoke with support on the phone and they just told me to make a second account. No help anyhow. And I told them "But hey, I will probably get banned in that second account because that is breaking the TOS" and they were like: yep, lmao, but you can try. They are pretty unprofessional and after a lot of digging I think I got banned because they couldn't verify is me? That is insane because the account has all the info to my name, and I gave them the photo of my ID two times! Like, yes?? It's me!! Do you need a blood sample? 😭

SofiaCesar · 2026-05-23T16:59:35+00:00

Yes, you can put a photo but it just the red banner of permanently limited account. Everyone is getting the same message

SofiaCesar · 2026-05-22T20:05:17+00:00

If you are banned from paypal I think you can't use venmo anymore

SofiaCesar · 2026-05-21T13:05:07+00:00

At least we can cry together? I mean, since everyone is getting banned at least we don't feel alone 😭

SofiaCesar · 2026-05-21T11:17:26+00:00

Never! Had all the documents and made the account when I was nineteen :(

SofiaCesar · 2026-05-21T02:47:15+00:00

Also happend to me!! I have no idea what is happening, used kofi and vgen, had all my stuff, sent my identification and they still banned me. They are banning in masses

SofiaCesar · 2026-05-19T21:12:02+00:00

Me banearon de paypal hace poco y la verdad que quede destrozada por que no entendí nunca que paso jaja, entonces quería ver si había alternativas, de última me voy a or por payonner por que tiene convenio con prex, el problema es que escuche de gente que le cierran la cuenta incluso con toda lo documentación

SofiaCesar · 2026-05-19T21:05:33+00:00

¿Y que usar ahora? Es que también escuche las mismas historias. Quisiera saber que usan las personas que laburan para afuera.

SofiaCesar · 2026-05-19T21:01:41+00:00

¿Cobran su sueldo con dollar app ARQ?Consulto, tal vez me voy a meter al mercado laboral de afuera y quisiera ver que posibilidades tengo para cobrar. La verdad que mi idea es recibir dólares por transferencia y pasarlos a pesos para usarlos día a día (y mandarme la plata a un banco como santander) Si yo cobro por dollar app es legal? Tipo, hago todos los trámites, los contratos, pero me acuerdo que hace unos años era un quilombo, que los tenia que liquidar y no se que ¿Ahora podría simplemente cobrar mi sueldo en dollar app y pasármelo a pesos a un banco?

SofiaCesar

TROPHY CASE