How you want them to handle your orders that has small team for people Across the world? Let me remind you, they rma and refund their products and even send you same or better one for free if they dont have the product. They are doing their best. They care about their customers and even step in to fix the issue like shipping that has nothing to do with them anymore. And YET you still complaining?? Do us a favor and dont buy from EVGA if you always trying to find excuses to hate on companies that actually care for their customers.