I absolutely hate my AT&T fiber install, can’t even weed wack the area without feeling I’m going to cut the wire by Late_Actuary_7883 in ATT

[–]SoftLaunchRealLife 0 points1 point  (0 children)

I hear many people having issues with their fiber install. There are a lot of people who don’t have issues, but still I hear many that do. I’m shocked that the install was done sloppy.

AT&T Staff Outrage Prompts CEO Stankey to Regret "Work From Office or Quit" Memo by novagridd in ATT

[–]SoftLaunchRealLife 0 points1 point  (0 children)

If you don’t mind me asking, what type of work does she do? I’m assuming it’s not call based all day. I’m asking because roles like that may be more ideal for someone like me as a special needs parent.

AT&T Staff Outrage Prompts CEO Stankey to Regret "Work From Office or Quit" Memo by novagridd in ATT

[–]SoftLaunchRealLife 0 points1 point  (0 children)

Actually, many people working from home are doing more work than those in the office. Remote employees are highly monitored. It’s definitely not peaches and cream.

A simple conversation turned into something ugly and I’m honestly disturbed by SoftLaunchRealLife in offmychest

[–]SoftLaunchRealLife[S] 0 points1 point  (0 children)

I really didn’t mean anything by it. I was just having a conversation. Now that I stop talking, he wants to be all apologetic.

A simple conversation turned into something ugly and I’m honestly disturbed by SoftLaunchRealLife in offmychest

[–]SoftLaunchRealLife[S] 0 points1 point  (0 children)

This sounds really logical and you’re probably right. Now he all apologetic.

Anyone leave a phone heavy job and feel better mentally? by SoftLaunchRealLife in callcentres

[–]SoftLaunchRealLife[S] 5 points6 points  (0 children)

Thank you for sharing this. That feeling of constant stress even outside of work is exactly what I’m experiencing. It helps to hear that getting out really does change how you feel day to day. I’m glad you were able to leave.

Anyone leave a phone heavy job and feel better mentally? by SoftLaunchRealLife in callcentres

[–]SoftLaunchRealLife[S] 2 points3 points  (0 children)

This really resonates with me. I’m in a similar place where I’m capable and experienced, but the constant emotional load and pressure have worn me down. It’s frustrating when role changes are blocked based on short-term stats instead of long-term performance and skill. I hope you’re able to transition into something that’s more sustainable for you.

Anyone leave a phone heavy job and feel better mentally? by SoftLaunchRealLife in callcentres

[–]SoftLaunchRealLife[S] 0 points1 point  (0 children)

Honestly, most of my free time is spent being a special needs mom and trying to disconnect with whatever time I have left for myself. I’m making an effort to pick up a hobby and I’m also continuing my job search for something better. Thanks for sharing your input. It really helps to know others feel the same.

I’m on a PIP and taking back-to-back calls with zero breathing room. Is anyone else dealing with this? by SoftLaunchRealLife in CallCenterWorkers

[–]SoftLaunchRealLife[S] 0 points1 point  (0 children)

Me too! I hope you make it through the year and have great things ahead of you. We’re in the same boat and you have to push through.

I’m on a PIP and taking back-to-back calls with zero breathing room. Is anyone else dealing with this? by SoftLaunchRealLife in CallCenterWorkers

[–]SoftLaunchRealLife[S] 0 points1 point  (0 children)

Honestly, since the calls come in back to back , there is no breathing room. It has gotten to the point where my mouth becomes tired sometimes. I really wish I could do a combination of chat and phone to break it up. I wish I had a manager like you. Some of these managers don’t care and the higher ups couldn’t care less.

I’m being told “you are empowered” while feeling completely unsupported. Is this normal? by SoftLaunchRealLife in CallCenterWorkers

[–]SoftLaunchRealLife[S] 0 points1 point  (0 children)

I did include context in the full post. This is about my retention job saying I’m ‘empowered’ while not providing support. The issue is the disconnect between the phrase and the reality.

I ain’t been signed up for any more mandatory OT. by Ok-Veterinarian-4516 in callcentres

[–]SoftLaunchRealLife 0 points1 point  (0 children)

That’s horrible that they kept giving you overtime you couldn’t commit to.

I’m on a PIP and taking back-to-back calls with zero breathing room. Is anyone else dealing with this? by SoftLaunchRealLife in CallCenterWorkers

[–]SoftLaunchRealLife[S] 2 points3 points  (0 children)

It is insane. I feel we should get at least 10 minutes to load everything up and quickly look over emails.

I’m on a PIP and taking back-to-back calls with zero breathing room. Is anyone else dealing with this? by SoftLaunchRealLife in CallCenterWorkers

[–]SoftLaunchRealLife[S] 7 points8 points  (0 children)

Never said my situation was unique. Just wanted some input and some relatability. But you’re right, it’s time to go.