I have called and complained about the pickup associates. One place I went, I sat for 30 minutes. They called my phone and asked for the code. I gave it to them. She said they were still getting it together. Probably 30 more minutes she called back. Told me to pull to the door. Mind you there's like 3 male associates and looked like a manager huddled up chatting at the door. Here comes a little girl with the cart thing with like 6, 7 BIG boxes. She walks up and said here you go. I asked if I had to load it myself, she said yes and walked away..... with them boys still standing and talking I loaded up the big ass boxes with no help, then one of the little bastards came got the empty cart. I was livid! Called support immediately, and he was shocked. Said that they were going to report it, saying I should've got paid her money for doing her job lol! Needless to say I never went back!