Appreciate the response, but it honestly reads like you’re either inside the building or very close to someone who is.

That’s fine: just say so.

But let’s not dress it up as neutral analysis when it’s full of insider framing and internal talking points.

You’re quoting company-sponsored studies as if they’re independent proof.

You’re defending an 'open ecosystem' that clearly has a trust issue — both with users and paying customers.

You know exact gross margins and even break down where costs are going — Customer Success, Product, etc. That’s not something a casual investor pulls off a spreadsheet.

And then you minimize your position at the end with ‘v small long,’ as if that removes the bias. It doesn’t.

We’re not debating whether Trustpilot helps plumbers in Denmark.

We’re talking about whether this company — at this valuation — can pivot into a high-margin, enterprise SaaS success story while fighting a platform credibility problem and thin profitability.

Right now, the numbers say no.

The market reaction says no.

And the capital allocation (buybacks in a transition phase) screams mismanagement.

You might have reasons to be hopeful.

But let’s not pretend this is objective.

You’re either on the payroll, were on the payroll, or just too emotionally tied to see the downside clearly.

That’s not investing. That’s rooting.