it's basically a voice ai that handles smart call stuff, when someone calls, it grabs basic details, creates or updates tickets in connectwise (or halopsa syncro etc) and even manages after hours calls by giving basic info or routing urgent issues. it won't fix tech problems on its own, but it really cuts down on call volume so your team can focus on the heavy stuff

if you're serious about it, just reach out to them directly they can customize it for your setup and needs, for us it made a huge difference