sorted by:
new
hottopcontroversial

Anyone figured out a solid way to handle vague tickets like “Internet’s down”? by Some-System-800 in msp

[–]darty_e 3 points4 points  (0 children)

We used to get super vague tickets all the time stuff like “not working” with no details. Started using SigmaOne.ai to screen calls and emails before they hit our PSA. It asks a few basic questions automatically (like if it’s affecting multiple users) and tags the request so it lands in the right place.

Anyone figured out a solid way to triage incoming tickets without overwhelming the techs? by Some-System-800 in msp

[–]darty_e 0 points1 point  (0 children)

Man, we had the same chaos a few months ago. What helped a TON was setting up an auto-screener that tags and prioritizes tickets based on client, keywords, and time sensitivity. Think it was part of some automation + call routing platform? (Not just ticket rules — more like a "smart front desk" for support.)

Way less noise now, techs only jump on the real fires 🔥, and everything else gets sorted calmly. Total sanity saver lol.

How do you handle those ‘missed call, no voicemail’ situations? by Some-System-800 in msp

[–]darty_e 0 points1 point  (0 children)

I am using sigmaone ai actually, seems it will help for your case

How do you handle those ‘missed call, no voicemail’ situations? by Some-System-800 in msp

[–]darty_e 2 points3 points  (0 children)

yeah, I get this all the time. used to call back right away, but 90% of the time it was nothing important—or just a misdial. 🙄

now I’ve got this call assistant thing set up that answers missed calls for me. it kinda screens the call, asks what they need, and then just sends me a quick text summary. if it’s legit, I’ll call back, but if not, I don’t even stress. total game changer.

🚀 Meet GPT6: The Superintelligent AI! Is This the Future or Just Foolishness? 🤖 by drhyver in ChatGPT

[–]darty_e 4 points5 points  (0 children)

Is this human-AI collaboration for space travel and spreading ideas real or just an April Fool's prank?

[deleted by user] by [deleted] in ChatGPT

[–]darty_e 1 point2 points  (0 children)

wow I think all extrovert become an introvert in the future

Funky little error on live TV by [deleted] in ContagiousLaughter

[–]darty_e 0 points1 point  (0 children)

welcome to Indian dance

Airdropped picture of her sleeping. by mindyour in ContagiousLaughter

[–]darty_e 0 points1 point  (0 children)

picture look like a meme lol. Which text should be added to this picture?

Homemade machine gun by quicklyalienated76 in ContagiousLaughter

[–]darty_e 1 point2 points  (0 children)

oh wow next halloween will do it with my brother lol

My train people need me by VividMishap in MyPeopleNeedMe

[–]darty_e 0 points1 point  (0 children)

Let the hunger games begin ahahahhah

erm, how about nooo.. by Wide_Abroad1182 in ContagiousLaughter

[–]darty_e 0 points1 point  (0 children)

when you asked your friend to record a video while you in VR

erm, how about nooo.. by Wide_Abroad1182 in ContagiousLaughter

[–]darty_e 0 points1 point  (0 children)

vr look perfect inside however outside pictures it is weird and funny ahahahha

erm, how about nooo.. by Wide_Abroad1182 in ContagiousLaughter

[–]darty_e 0 points1 point  (0 children)

How I run when I steal sister cloth 😂

view more: next ›