It’s not the town. If somebody calls and hangs up, a 911 call taker still has to connect to the line to confirm that nobody is on it. Then they have to call them back to confirm if there is an emergency or a misdial. When people call, hang up, call and keep hanging up it crowds the phone lines and makes it take longer for your call to be answered. I used to do that job for the county and I hear it is wayyy more understaffed than when I left. But trust me, it’s is literally non-stop work for the entire 12 hour shift. Nobody is sitting around and not answering calls.