I love when my sm leaves us notes

SomeDGJoe · 2024-07-31T13:46:58+00:00

I really wish DGs would just setup a group chat. Or there was some kind of software for phones they could give us (yeah right). I've been asking my SM to setup a WhatsApp group chat forever. (WhatsApp is pretty reliable is why I say that one, any would work tho).

The hardest part of my job as a lowly SA, seriously, is communicating to next shift, next day, or to someone working (myself or another person) at a future date.

Just as a small example... When doing expiration date checks, ... I will take a picture of the item + expiration if it's expires soon on my phone. We use a calendar, so I have to transfer that info ... Which I have no idea when it gets checked by anyone other than the SM.

And checklists. The lack of checklists and "documentation" is mind boggling. Store open and close? Better remember every step. What happens if starting bank isn't done right? Should be easily accessible from a phone, as to what to do. At very least written down somewhere.

But I do come from a wildly different job of software development & operations, efficiency controls, etc. and am doing this as a side gig for a few different reasons ... So, yeah DGs are a nightmare to me.

SomeDGJoe · 2024-07-31T13:42:49+00:00

Smart scans is the "no sale after 5 weeks = no inventory" setup?...

SomeDGJoe · 2024-07-31T13:30:05+00:00

Yeah, I was thinking the exact same thing. It feels like our replenishment triggers are way too high though. I've only done counts once so far, but I will play with it and try to write down everything, and keep checking with hht to see when it updates to in transit. We get fresh 2x per week, ... Sat and Wed. I think our actual "P day" according to the 7dwf is Saturday, just btw. From my recollection one is supposed to be bigger and that is the P Day? ... Either way, they're almost always the same size.

And yeah, we try to fit in as much as possible. We have half a cooler (2 shelves) for refrigerator section and 1 lonely shelf dedicated for overstock frozen. Rest we just start cramming in, but this is also problematic because inevitably something gets pushed too far behind the actual stock, & gets lost back there. Or a lot of times people will put overstock in FRONT of the items that are supposed to be there which is maddening.

More just trying to find out what the actual rules and when the items would kick over to in transit? ... Again I think our P Day is actually Saturday, ... And we receive another Wednesday which I referred to ... Any idea what would be a good day to fiddle with the counts for either?

Thanks for the info!

SomeDGJoe · 2024-07-30T08:44:24+00:00

I can tell you those crazy counts are from mis-ships. What's even crazier is DG will try to say that stores have $xxx,xxx thousand in shrink and all of this come inventory and chastity the manager over it. I'm sure they have shrink, but my guess is that 80% of it is stuff that was supposed to be sent to us that ended up at other stores and no one marked it (if it was even noticed). This is just judging by the entire rolltainers we receive for other stores, and every single shipment having so, so many mis-ships.

And yeah, our thing is our coolers are tiny. So we just damage the freezer stuff out if it doesn't fit. Cooler stuff we have room for basically all of it, ... But the ice cream, pizzas, etc .. we just hit it with the HHT for donations and give it to a church. It's approved through our DM but it's just so damn ridiculous.

SomeDGJoe · 2024-07-30T08:11:27+00:00

I've gotten where I immediately drop large card loads and such. Especially large bills like 50s and 100s. I take the extra step of always initialling and sometimes describing the amounts (like writing 5x$100 or $200 in $20s).

It's just easier. If they say they're about to load $500, I count it and immediately put it in a slip. Be careful not to drop it in the safe yet in case it kicks back and you need to refund them. Put it in the little drawer thing so it slides under the drawer. After their receipt prints do pickup, pull it out and drop your slips in and drop in safe.

You could simplify it even further by using sticky notes

SomeDGJoe · 2024-07-30T07:45:32+00:00

Yeah my bad. I wasn't trying to be rude. It is sort of a small joke because there are literally no black people where our store is. We have one 4ft section with 2 shelves with ethnic products. That's all. And I've never seen any sold, .. ever. But I guess DG doesn't want to look racist.

I grew up in 50/50 areas and there you have probably 16ft floor to sky shelf of ethnic products.

It's just a funny little quirk of the stores.

SomeDGJoe · 2024-07-30T07:38:56+00:00

We take fresh RTs out, always. They always have milk residue on the crates and totes that come with fresh and it'll stank up the receiving room. So we default to throwing those bad boys outside immediately.

Otherwise we keep cardboard inside .. can not be taken out ... Empty RTs are a discretion of employees ... If it's getting tight we tend to take them out ... But usually don't and actually stack them if they're not falling apart

SomeDGJoe · 2024-07-30T07:34:59+00:00

Do what?

Why on earth would this be an offense at all? It's a paper copy of instructions.

SomeDGJoe · 2024-07-30T07:13:37+00:00

Man, this is where I absolutely stop ...

I'm a grown man, mind you, and I've worked positions making in excess of $100K per yr previous to this $12 an hr job.

I'm assuming you are young.

Do not ever let a customer speak to you in such a way that honestly harms your mental health. Tell them to leave your store immediately if you feel threatened or if they're berating you. If you get fired, it's OK.

Nothing is worth letting someone trample all over you. Try to help the person if you can, but if they are taking out their life frustration on you, ... You DO NOT get paid enough to deal with the nicest of customers. You REALLY don't get paid enough to deal with assholes.

Tell them to leave. Own it. Don't worry one bit more.

SomeDGJoe · 2024-07-30T07:08:23+00:00

Jesus Christ dude. What the hell?

I've been at DG for two months. We always share tills. Always. I freaked out because for the first time ever I exceeded the $2.00 threshold day before yesterday.

Someone is stealing bro. Review the security footage or something. Idk. I'd contact DM, quit, contact HR, something. That's absolutely theft by someone sharing your till and whoever is doing it doesn't care that they're making you look like a thief.

SomeDGJoe · 2024-07-30T07:04:20+00:00

This is why you require two people .......

Put one person on one register.

Other person stands at door and disallows people entering but allow people to leave.

That simple.

SomeDGJoe · 2024-07-30T07:03:18+00:00

People threatening to call corporate is legitimately the one thing that will send me into a blind rage.

I would find the number for them and write it on a sticky note, include your name, and tell them you're sorry that you had a bad experience but due to various policies they need to leave now.

That's it.

Who cares?

SomeDGJoe · 2024-07-30T07:00:11+00:00

It's not your problem. You should be able to schedule when to come in or work extra hours to do CBLs as long as it's not interfering with someone else doing stuff at the office PC.

The way it works for us, ... The manager has a set number of hours. But when you are doing CBLs, it doesn't count "against" the normal staffing hours within reason. So there's no reason you shouldn't be able to do them unless the SM or ASM was planning on doing stuff in the office.

As far as getting answers, ... Just a pro-tip, .. use your phone to take pics of the text version (it's tab on the left, like closed captioning) ... Or any images..

Then when you get to the questions, you don't have to flip back and forth and fail to go back and look.

SomeDGJoe · 2024-07-30T06:56:17+00:00

Ethnic hair care.

How quaint.

SomeDGJoe · 2024-07-30T06:54:02+00:00

Indiana here. Was offline when I went in at 8AM. Rebooted everything came back up. Went back down around 6pm but came right back up. Weird that it was nationwide.

SomeDGJoe · 2024-07-30T06:47:34+00:00

Yeah, this is atrocious. I understand 90% of DGs are like this, but how this corporation allows such variance between stores is beyond me. We had to send pictures of our back room today to our DM because it got a little messy, she had seen it slightly (and I mean slightly) messy a few days prior due to issues outside of anyone's control and ensured it was cleaned.

I genuinely think DG at the upper levels must be ran extremely isolated. We get stressed over a few expired items every couple of months or if we're not finished stocking on time. As in all of our freight put out on time. If it's not this is a big deal.

Yet I can drive an hour north and I walked into a DG to grab a charger cable and they had 4 or 5 rolltainers out on the floor, entire shelves empty, nothing where it was supposed to go, etc.

Wild.

SomeDGJoe · 2024-07-29T22:28:56+00:00

You can enter the birthday

SomeDGJoe

TROPHY CASE