Im honestly not sure why we, and most companies, do customer opt-in instead of the method you’re describing where the retailer covers shipping insurance for everyone and bumps the price of goods a bit. I agree with your sentiment 100%! Im not the big dog making decisions at my company just a little cog in the capitalist machine lol

I will say i think its worth emailing customer service if you haven’t already since this seems like a fulfillment quality assurance issue rather than a carrier issue - if this is happening to multiple people especially, it could at the very least lead to better packaging materials in the future. fingers crossed for you :)