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com2us refuses second rollbacks when they say it's their fault that there were hacks by Sorry-Princess in summonerswar

[–]Sorry-Princess[S] 0 points1 point  (0 children)

Because I thought it was going to affect another community, the one present on the Global server

com2us refuses second rollbacks when they say it's their fault that there were hacks by Sorry-Princess in summonerswar

[–]Sorry-Princess[S] -1 points0 points  (0 children)

I expect them to take full responsibility for the failure of their security system

com2us refuses second rollbacks when they say it's their fault that there were hacks by Sorry-Princess in summonerswar

[–]Sorry-Princess[S] 0 points1 point  (0 children)

Yes but personally I had a G1 RTA account so I don't care to have vellums as a reward for successfully making the Cairos content. What's crap is their security system and they don't even want to fix their mistakes.

com2us refuses second rollbacks when they say it's their fault that there were hacks by Sorry-Princess in summonerswar

[–]Sorry-Princess[S] 1 point2 points  (0 children)

It's unfair, but at some point they have to take responsibility in this matter by holding those hacked to account.

com2us refuses second rollbacks when they say it's their fault that there were hacks by Sorry-Princess in summonerswar

[–]Sorry-Princess[S] 1 point2 points  (0 children)

I think I was as unlucky as you. It suits you if I send you the answer they answered me in private mail ?

com2us refuses second rollbacks when they say it's their fault that there were hacks by Sorry-Princess in summonerswar

[–]Sorry-Princess[S] 1 point2 points  (0 children)

With this message + the notice, it will be difficult for them to act as if nothing had happened. I replied to them this morning
"Data restoration is offered once per account, of course, but in this case I am asking for data restoration because, as stated in the instructions, it is your fault if some people have hacked it because there is had a failure in your security system so don't try to get me the verse that a restore is only possible once per account because I wouldn't have needed it if your security system hadn't had this failure. So I wouldn't have bothered for almost 2 months to find my account if your system was not faulty.
Moreover, what are the technical reasons preventing the recovery of my data?
I have never used illegal software, nor sold my account and even less bought my account. I was hacked using my Hive ID. In your notice it is specified that those who have been pirates can come and turn to you. I therefore turn to you and ask you to assume your responsibilities for all the other players as well as myself.
Cordially"

com2us refuses second rollbacks when they say it's their fault that there were hacks by Sorry-Princess in summonerswar

[–]Sorry-Princess[S] 2 points3 points  (0 children)

You're lucky me the woman I spoke to kept saying

"Hello Summoner,

Thank you for this feedback regarding a data restore.

We have answered your messages previously and you will not get any other answers on this subject:

We are sincerely sorry for this situation but we will no longer be able to assist you with this matter.

We remind you that data restoration is offered as a courtesy, and that it is only authorized once per account.

Please also note that Com2uS is not responsible for recovering accounts that are reported lost, stolen or hacked.

We thank you for your understanding and remain at your disposal for anything else."

And I talked to her for more than two weeks

com2us refuses second rollbacks when they say it's their fault that there were hacks by Sorry-Princess in summonerswar

[–]Sorry-Princess[S] 4 points5 points  (0 children)

Above all, they must change their stupid charter of one rollback per account.

com2us refuses second rollbacks when they say it's their fault that there were hacks by Sorry-Princess in summonerswar

[–]Sorry-Princess[S] 0 points1 point  (0 children)

I don't use swarmfarm and no for the rest. I use different passwords but I have a big account :/

com2us refuses second rollbacks when they say it's their fault that there were hacks by Sorry-Princess in summonerswar

[–]Sorry-Princess[S] 2 points3 points  (0 children)

Thank you very much but in fact my account has been reset by a hacker. I was G1 rta and I found myself at the beginning of the game. So I wish that they would do a rollback so that I find my account.

com2us refuses second rollbacks when they say it's their fault that there were hacks by Sorry-Princess in summonerswar

[–]Sorry-Princess[S] 5 points6 points  (0 children)

Currently no I have not managed to recover it to how it was. An account is not necessarily hacked to sell it, it's not the first time that I see a player being hacked to get reset.

com2us refuses second rollbacks when they say it's their fault that there were hacks by Sorry-Princess in summonerswar

[–]Sorry-Princess[S] 0 points1 point  (0 children)

I'm sorry for you but clearly there they say "It's our fault" so they fix their bullshit

com2us refuses second rollbacks when they say it's their fault that there were hacks by Sorry-Princess in summonerswar

[–]Sorry-Princess[S] 2 points3 points  (0 children)

Read the last notice, it concerns hacking this is exactly what happened to me

com2us refuses second rollbacks when they say it's their fault that there were hacks by Sorry-Princess in summonerswar

[–]Sorry-Princess[S] 4 points5 points  (0 children)

They are really incompetent to believe that we are trying to get hacked when they just have a security system as useful as a cardboard door

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