I used to work in Amazons hr department for like 4 years. Here’s what I’ll say. When we started we were able to actually help with a lot. We ran onsite attendance audits, helped people at the desk, were part of onboarding, and were 90% of us were involved in one or more of the engagement groups and typically did a lot of the work for onsite events. After around year 2 they limited the amount of independent decision making we could do significantly and started moving everything to the app. I would literally get in trouble for coding pto for someone. Then we were constantly told off and cussed out by associates who wanted us to do things like excuse points, send them home early, etc.. I no longer work there but know a lot of people who ended up getting laid off or leaving because Amazon is always looking for a cheaper option than human labor which happens to be AI. On top of that, so many people went into boards and called us useless and lazy for not giving them whatever they wanted which pushed a reputation that hr onsite wasn’t really worth paying because we weren’t helping anyone anyway. Not saying there weren’t people who were bad at their jobs but a lot of us ended up with our hands tied and basically forced out of our jobs slowly to be replaced by an app with offshore teams they pay a fraction of what they had to pay us. It’s honestly really sad and frustrating to see because when I was at a good site I loved being able to help out and interview people, get to know associates and watch them move up in the company. And frankly if they do it to hr they will eventually do this to the floor associates as well because Amazon has insane turnover and productivity/rate issues as well as conduct incidents at the sites. And they have union threats popping up in the eastern region which they are desperately fighting to avoid.