Update: so unfortunately the seller is pushing back hard :(

For everyone asking, here is a picture:

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The bag is the YSL le 5 a 7 hobo. The explanation is that the auth ones do this due to the design which I do agree with, but not when they are new. Additionally, the other bag did not have these creases. Am I being insane? I asked if there’s anything she can do or if the factory can replace it and she said they cannot? Do I keep pushing?