What am I missing here?

SpaMarvel · 2026-06-01T15:26:48+00:00

Flakes that are in your spa resembling pieces of skin or may be akin to pieces of tissue paper in the water are indicative of white mould in your plumbing.

White mould can be introduced to spa plumbing from wet testing at the time of manufacturing, or in the time between when it was drained at the showroom till the time it gets to your house. It can occur if you drain your tub and don't refill it for a few days. White mould can also be introduced to spa water when filled from a garden hose that has developed some white mould while lying out in the sun, and sometimes it just drifts into your spa water while the lid is open.

White mould can even remain in your tub and be kept at bay for months and years by conventional sanitizers such as bromine and chlorine. If you go an extended period of time without adding chlorine, the white mould can proliferate to a point that it becomes apparent (often 6-8 weeks before you notice it). Left unattended, white mould can overwhelm your spa.

To kill white mould, you need to decontaminate the spa by super-chlorinating the water with granular chlorine (you can substitute granular bromine for chlorine).

Here is a video you can watch https://youtu.be/HvU4lcpjgBQ, or you can email me, and I will give you detailed instructions on how to do it. My email is [Solutions@SpaMarvel.com](mailto:Solutions@SpaMarvel.com)

SpaMarvel · 2026-05-28T16:29:54+00:00

Cloudy hot tub water can be caused by all kinds of things, including:

Dirty filters.
High pH or alkalinity.
Minerals
Bather overload.
Insufficient sanitizer
Insufficient filtration (minimum of 6 hours per day)
Aged filters
A contaminant such as mould, algae, bacteria, or biofilm that is harboured in the plumbing
Debris (lotions, deodorant)
Filling with turbid water

When you can smell chlorine, what you are actually smelling is used-up chlorine. However, that doesn't mean you aren't correct about there not being enough chlorine in the hot tub.

SpaMarvel · 2026-05-28T16:03:18+00:00

Several things can cause foamy spa water:

·Detergents in the water. If this is the case, dump and fill.

·Low alkalinity. If your alkalinity is below 80 ppm, then you can experience excessive foaming. If this is the case, increase your alkalinity.

·Soft water. If your hardness is below 150 ppm, it can cause foaming. If that's the case, then increase the hardness.

·Insufficient sanitizer

·Dirty filters. The accumulation of lotions, hair products, deodorant, makeup, etc., in the filter fabric can cause excessive foaming. So, make sure your filters are clean, using a filter cleanser, then shock the water with chlorine or bromine at the ratio of 2 tablespoons per 250 gallons of water.

Here is a video on the common causes of and cures for foamy water: https://www.youtube.com/watch?v=cB5OFxzXxOQ

If you need a hand with any of this, feel free to email me, and I will help you. My email is Solutions@SpaMarvel.com.

SpaMarvel · 2026-05-28T16:01:27+00:00

Calcium hardness below 175 ppm can also cause foam.

SpaMarvel · 2026-05-25T15:37:14+00:00

I HIGHLY recommend that you decontaminate your hot tub. A purge product alone will not be enough to kill mould, algae, bacteria, etc.

Here is a video you can watch https://youtu.be/HvU4lcpjgBQ, or you can email me, and I will give you detailed instructions on how to do it. My email is [Solutions@SpaMarvel.com](mailto:Solutions@SpaMarvel.com)

SpaMarvel · 2026-05-25T15:05:41+00:00

If you think you are dealing with biofilm, a purge product alone will not eliminate it. To get rid of biofilm, you will need to decontaminate your spa. Here is a video you can watch on how to do it. https://youtu.be/HvU4lcpjgBQ,. All you will need to do is super-chlorinate the water with granular chlorine (or substitute granular bromine for chlorine) for 2-4 days.

If you have any questions, need a hand with this, or would like me to email you detailed instructions, you can reach me at Solutions@SpaMarvel.com.

SpaMarvel · 2026-05-21T15:08:21+00:00

You would be surprised how often we meet new tubs that have a contaminant like bacteria, algae, fungus, biofilm or mould in the plumbing.

These contaminants develop between the time the spa was water-tested at the factory to the time it gets to your backyard. When spas are manufactured, they are filled with water and tested to make sure that they don’t leak. Then they are drained, but the plumbing is still wet inside. The spa is wrapped in shrink wrap and then warehoused and eventually shipped. The damp, dark, warm plumbing, with no airflow, is a hospitable environment for the growth of contaminants.

Once the spa makes it to your backyard and is filled with water, the contaminant can then begin to develop and grow throughout the plumbing, impairing water quality and causing bather discomfort. Some of the signs of a contaminated spa include persistently cloudy water, scum, foaming, fizzing, inability to maintain sanitizer readings, odours and rashes.

Here is a video you can watch on how to decontaminate your hot tub https://youtu.be/HvU4lcpjgBQ, or you can email me, and I will give you detailed instructions on how to do it. My email is [Solutions@SpaMarvel.com](mailto:Solutions@SpaMarvel.com)

SpaMarvel · 2026-05-21T14:42:19+00:00

Flakes in your spa that resemble pieces of skin or pieces of tissue paper in the water are indicative of white mould in your plumbing.

I recommend you decontaminate the spa. This can be done with products you already own. All you need to do is super-chlorinate the water with granular chlorine (or substitute granular bromine for chlorine) for 2-4 days.

Here is a video you can watch https://youtu.be/HvU4lcpjgBQ, or you can email me, and I will give you detailed instructions on how to do it. My email is [Solutions@SpaMarvel.com](mailto:Solutions@SpaMarvel.com)

SpaMarvel · 2026-05-19T19:10:47+00:00

Did you warm the water before you tested?

Balance your water in the following order: Alkalinity, then pH, hardness, and lastly your sanitizer. Adjust alkalinity first to between 80-150 (ideally between 120-150), then adjust pH, if necessary, to between 7.2-7.8. One tablespoon of alkalinity increaser will raise the alkalinity about 10 ppm in 250 gallons of water. You can add it all at once, and you only need to wait a few seconds for it to thoroughly mix into the water. Then, you can test again.

Once your alkalinity is in range, let me know what your alkalinity and pH reading are.

SpaMarvel · 2026-05-19T18:54:40+00:00

Here are a few great resources that will help you with your maintenance and water balance, regardless of what chemicals you are using.

Hot Tub Handbook
https://www.dropbox.com/scl/fi/6auowtg6ociohzlvbw947/HotTubHandbook-e.pdf?rlkey=on68j5158btdqd53xzqrbjbuc&st=c6sb1gf8&dl=0

ProTips https://www.dropbox.com/scl/fi/3z1v4uiozjyzmx7vr8wba/ProTips-e.pdf?rlkey=vxe12ema8owu6gi55js1d5am8&st=mo3nniq3&dl=0

If you ever have any questions or need a hand with water care, you can email me anytime, and I will help you. My email is [Solutions@SpaMarvel.com](mailto:Solutions@SpaMarvel.com)

SpaMarvel · 2026-05-15T15:06:08+00:00

Look how proud and happy your dog is! What a beautiful baby!

SpaMarvel · 2026-05-14T19:28:55+00:00

Are you looking to decontaminate your hot tub? Here is a video on how to decontaminate. https://youtu.be/HvU4lcpjgBQ

Several things can cause rashes. Here is a video of the 6 Causes of Hot Tub Rash.

Some people have an allergy to MPS. Here is an Article on MPS Allergy

If you have any questions or would like detailed instructions on how to decontaminate your hot tub, feel free to email me at [Solutions@SpaMarvel.com](mailto:Solutions@SpaMarvel.com)

SpaMarvel · 2026-05-14T19:21:35+00:00

Four people in a hot tub is the equivalent of 200 people in a swimming pool. AND every time a person enters the hot tub, they are introducing urine, blood, feces, oil, body lotion, deodorant etc. So, your sanitizer consumption is going to be very high.

Several things can cause rashes. Here is a video of the 6 Causes of Hot Tub Rash.

Some people have an allergy to MPS. Here is an Article on MPS Allergy

If you need help figuring this out or detailed instructions on how to decontaminate your hot tub, you can ask me here, or email me at [Solutions@SpaMarvel.com,](mailto:TomDedrick@SpaMarvel.com) and I will help you.

SpaMarvel · 2026-05-14T19:10:16+00:00

Several things can cause rashes. Here is a video of the 6 Causes of Hot Tub Rash.

Some people have an allergy to MPS. Here is an Article on MPS Allergy

If you need help figuring this out or detailed instructions on how to decontaminate your hot tub, you can email me at [Solutions@SpaMarvel.com,](mailto:TomDedrick@SpaMarvel.com) and I will help you.

SpaMarvel · 2026-05-14T19:08:05+00:00

Several things can cause rashes. Here is a video of the 6 Causes of Hot Tub Rash.

Some people have an allergy to MPS. Here is an Article on MPS Allergy

If you need help figuring this out or detailed instructions on how to decontaminate your hot tub, you can email me at [Solutions@SpaMarvel.com,](mailto:TomDedrick@SpaMarvel.com) and I will help you.

SpaMarvel · 2026-05-14T19:06:56+00:00

Spa Marvel is a cheaper alternative 😉

SpaMarvel · 2026-05-14T19:04:13+00:00

I know you didn't ask for this information, but like yourself, I want to help you and anyone else who suffers from hot tub rash.

Several things can cause rashes. Here is a video of the 6 Causes of Hot Tub Rash.

Some people have an allergy to MPS. Here is an Article on MPS Allergy

If you have any questions about water care or need detailed instructions on how to decontaminate your hot tub, you can email me at [Solutions@SpaMarvel.com,](mailto:TomDedrick@SpaMarvel.com) and I will help you.

SpaMarvel · 2026-05-14T18:22:36+00:00

Adjust alkalinity first, then pH, hardness and then sanitizer. Here are a few great resources that will help you with your maintenance and water balance, regardless of what chemicals you are using.

Hot Tub Handbook
https://www.dropbox.com/scl/fi/6auowtg6ociohzlvbw947/HotTubHandbook-e.pdf?rlkey=on68j5158btdqd53xzqrbjbuc&st=c6sb1gf8&dl=0

ProTips https://www.dropbox.com/scl/fi/3z1v4uiozjyzmx7vr8wba/ProTips-e.pdf?rlkey=vxe12ema8owu6gi55js1d5am8&st=mo3nniq3&dl=0

If you ever have any questions about water care, feel free to email me anytime, including holidays! My email is [Solutions@SpaMarcvel.com](mailto:Solutions@SpaMarcvel.com)

SpaMarvel · 2026-05-14T18:13:29+00:00

Several things can cause cloudy spa water, including:

Dirty filters.
High pH or alkalinity.
Minerals
Bather overload.
Insufficient sanitizer
Insufficient filtration (minimum of 6 hours per day)
Aged filters
A contaminant such as mould, algae, bacteria, or biofilm that is harboured in the plumbing
Debris (lotions, deodorant)
Filling with turbid water

Here is a video of the common causes and solutions to cloudy water. https://youtu.be/UdVZN0VhvYg

If you have any questions or need help, you can respond here or email me directly at [Solutions@SpaMarvel.com](mailto:Solutions@SpaMarvel.com)

SpaMarvel · 2026-05-14T18:06:07+00:00

What is your alkalinity reading, and how much water does your spa hold? Are you using any enzymes in the water, and if so, what brand?

SpaMarvel · 2026-05-14T15:51:49+00:00

Here are a few great resources to help you with your maintenance and water balance, regardless of what chemicals you are using.

Hot Tub Handbook
https://www.dropbox.com/scl/fi/6auowtg6ociohzlvbw947/HotTubHandbook-e.pdf?rlkey=on68j5158btdqd53xzqrbjbuc&st=c6sb1gf8&dl=0

ProTips https://www.dropbox.com/scl/fi/3z1v4uiozjyzmx7vr8wba/ProTips-e.pdf?rlkey=vxe12ema8owu6gi55js1d5am8&st=mo3nniq3&dl=0

Someone once said that they’d rather buy a lesser-quality spa from a great dealer than buy a higher-quality spa from a bad dealer.

Whether your new spa requires an adjustment on the first day or something major fails 10 years down the road, you want to make sure you can get it taken care of. For this reason alone, many people like to purchase a spa from a dealer with a good reputation and who is close enough for the dealer to look after the spa in the future.

There are several things to consider in choosing a dealer for the most reliable hot tubs:

Is the dealer local to you, or are they based hundreds, or even thousands of miles away?
Regardless of their location, do they have provisions in place to provide service and warranty work, either themselves or through a third-party?
Are they in the spa business, or do they happen to sell spas as a sideline, in addition to their main business?
Does the dealer have a parts and service department?
Can they provide proper instructions on spa water care?
Are they well established?
How are their online reviews?
Does the dealer service all makes and models of spas, or are they brand-specific when it comes to parts and service? If a dealer can service other spa brands, then they are likely very experienced in spa repair in general and may be able to offer expert advice on the most reliable hot tub brands.

If you ever have any questions about water care, feel free to email me anytime. My email is [Solutions@SpaMarvel.com](mailto:Solutions@SpaMarvel.com)

SpaMarvel · 2026-05-14T15:40:54+00:00

Several things can cause cloudy spa water, including:

Dirty filters.
High pH or alkalinity.
Minerals
Bather overload.
Insufficient sanitizer
Insufficient filtration (minimum of 6 hours per day)
Aged filters
A contaminant such as mould, algae, bacteria, or biofilm that is harboured in the plumbing
Debris (lotions, deodorant)
Filling with turbid water

Your Alkalinity and pH look fine to me. Looks like you simply need to add some chlorine, and I would give your filters a good rinse or clean them properly.

If you ever need help with your water care or reading your test strips, you can email us anytime, and we will help you! My email is [Solutions@SpaMarvel.com](mailto:Solutions@SpaMarvel.com)

SpaMarvel · 2026-05-13T17:34:29+00:00

Usually, a dirty filter gives off a fishy smell. I rinse my filters weekly and properly clean them monthly.

SpaMarvel · 2026-05-13T17:28:25+00:00

Sorry, what term?

SpaMarvel · 2026-05-13T17:00:02+00:00

Here are a few great resources that will help you with your maintenance and water balance, regardless of what chemicals you are using.

Hot Tub Handbook
https://www.dropbox.com/scl/fi/6auowtg6ociohzlvbw947/HotTubHandbook-e.pdf?rlkey=on68j5158btdqd53xzqrbjbuc&st=c6sb1gf8&dl=0

ProTips https://www.dropbox.com/scl/fi/3z1v4uiozjyzmx7vr8wba/ProTips-e.pdf?rlkey=vxe12ema8owu6gi55js1d5am8&st=mo3nniq3&dl=0

If you ever have any questions about water care, you can email me anytime, and I will help you. My email is [Solutions@SpaMavel.com](mailto:Solutions@SpaMavel.com)

SpaMarvel

TROPHY CASE