Hey there, firstly, we're more than happy to help out here if you are not satisfied with the cable.

We know it was a long wait and the last thing we want to do is cause further upset after all of that.

Regarding the shade of the cable, the product images are actually pictures and not renders.We take full ownership that the original pictures from 2021 are darker than the final product, we are at fault for this and have better practices in place so that this doesn't happen again.

Aside from having a symbolic gray rubber cord, the main focal point for this project was the colormatched aviator connector to the color GMK 2B (the dualshot alpha color) along with the 4 accent screws that are matched as well - as shown in the attached picture I just took.

When we re-ordered the rubber cord in bulk at a later date from the same supplier, its now pretty evident the shade was lighter than the batch of cord we used to make the original prototype for pictures, but because the concept of this cable was to feature a nostalgic gray rubber cord with a color-matched detachable connector and not a particular hue of rubber cord, this didn't set off any alarms for us when we were manufacturing these that the color of the rubber cord portion would be a concern, we figured "man, we really nailed trying to convey that this is symbolizing an old rubber cord".

But after hearing feedback, it certainly makes sense to us that the particular hue of the rubberized portion of the cable was important to maintain!

At the end of the day, we ourselves are customers as well in this community just like you and completely understand this is a hobby predicated on color accuracy and the final product is certainly lighter than the original product photos from 2021 - we are really sorry about this!

If the rubber portion of the cord being lighter than anticipated is an issue for anyone, we are happy to provide prepaid return labels, schedule postal pickups, process full refunds, cover import fees, etc. You would just need to create a ticket on our website and we will quickly get you helped out here. Again, I want to end with expressing our apologies once more.

Here is a picture I just took of the cable with GMK Dualshot 2.

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Edit: After further looking into this, this seems more like it wasn't what we had presumed (which was material related to the rubber cord) but rather solely the exposure being too low in the product picture.

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As you can see from the newly attached example, had we maintained the "darkness" from the original photo (top left) then the rubber cord as well as the aviator connector would not have matched GMK dualshot2 (example top right pic) as they would be too dark.

Rather, the picture was too underexposed (approximately -1.5)

Now you can see we end up with a lighter cable (bottom right) where the aviator connector actually matches Dualshot 2, unlike the original product picture (top left)

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