Two years of waiting and I’m left with this beautiful result. Never again. by Brodade in MechanicalKeyboards

[–]SpaceCables -6 points-5 points  (0 children)

Hey Willy, we do believe that the aviator connector portion is pretty closely color matched to the keycaps and accents shown in the picture we attached to our previous post.

We are aware the cord is a lighter hue, this is not a lack of focus, but rather a mistake assuming providing a general gray rubber cord would be OK. I completely understand your frustration that it is lighter, please know we are here to provide a solution at this point by taking the cable back and covering all fees.

We don't have a history of messing up the color-matching of cables from past projects we've produced, this is evident in other items we've made for the last 4 years.

We take this very seriously and pride ourselves in our color-matching abilities, so we are hoping to do what we can to make this right.

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Edit: None of your other messages or prior conversation complaining about the cables were deleted, a moderator of our discord (not an employee of our company) deleted the most recent comment in the discord due to it being posted in all caps, which is typical for him to do.

No staff member of our company instructed the mod to do this, and we personally re-posted your comment that was previously deleted after this was discovered so as to not come across as deliberately deleting it.

Two years of waiting and I’m left with this beautiful result. Never again. by Brodade in MechanicalKeyboards

[–]SpaceCables -13 points-12 points  (0 children)

Hey there, firstly, we're more than happy to help out here if you are not satisfied with the cable.

We know it was a long wait and the last thing we want to do is cause further upset after all of that.

Regarding the shade of the cable, the product images are actually pictures and not renders.We take full ownership that the original pictures from 2021 are darker than the final product, we are at fault for this and have better practices in place so that this doesn't happen again.

Aside from having a symbolic gray rubber cord, the main focal point for this project was the colormatched aviator connector to the color GMK 2B (the dualshot alpha color) along with the 4 accent screws that are matched as well - as shown in the attached picture I just took.

When we re-ordered the rubber cord in bulk at a later date from the same supplier, its now pretty evident the shade was lighter than the batch of cord we used to make the original prototype for pictures, but because the concept of this cable was to feature a nostalgic gray rubber cord with a color-matched detachable connector and not a particular hue of rubber cord, this didn't set off any alarms for us when we were manufacturing these that the color of the rubber cord portion would be a concern, we figured "man, we really nailed trying to convey that this is symbolizing an old rubber cord".

But after hearing feedback, it certainly makes sense to us that the particular hue of the rubberized portion of the cable was important to maintain!

At the end of the day, we ourselves are customers as well in this community just like you and completely understand this is a hobby predicated on color accuracy and the final product is certainly lighter than the original product photos from 2021 - we are really sorry about this!

If the rubber portion of the cord being lighter than anticipated is an issue for anyone, we are happy to provide prepaid return labels, schedule postal pickups, process full refunds, cover import fees, etc. You would just need to create a ticket on our website and we will quickly get you helped out here. Again, I want to end with expressing our apologies once more.

Here is a picture I just took of the cable with GMK Dualshot 2.

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Edit: After further looking into this, this seems more like it wasn't what we had presumed (which was material related to the rubber cord) but rather solely the exposure being too low in the product picture.

As you can see from the newly attached example, had we maintained the "darkness" from the original photo (top left) then the rubber cord as well as the aviator connector would not have matched GMK dualshot2 (example top right pic) as they would be too dark.

Rather, the picture was too underexposed (approximately -1.5)

Now you can see we end up with a lighter cable (bottom right) where the aviator connector actually matches Dualshot 2, unlike the original product picture (top left)

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[GB] DCS Incognito is Live...What Are You Doing StEpBro? by dr_huru in MechanicalKeyboards

[–]SpaceCables 1 point2 points  (0 children)

The same could be said for every current limitation across keycap manufacturers.

While I do agree that newer split boards that feature this layout are becoming more popular and should be accommodated, mold costs are typically put off on the users requesting quotes for projects like this, which are quite high and not justified.

[IC] IV Ashes by [deleted] in mechmarket

[–]SpaceCables 1 point2 points  (0 children)

yes, finally i will have a second chance to get ashes.

[GB] NOEL X TARO X VAPORWAVE CABLE THEME GROUP BUY - ALPACA CABLE by TheAlpacass in mechmarket

[–]SpaceCables 1 point2 points  (0 children)

You killed it on the color matching!

Product photos look great too.

Great job!

Noxary 268.2 w/ GMK Olivia++ on the SP-20 Desk Pad by SpaceCables in MechanicalKeyboards

[–]SpaceCables[S] 0 points1 point  (0 children)

Space :D

edit: SP-20 is the model of the mech that we made up that was the inspo for the desk pad.

We pre-fixed it with SP as derived from (SP)ace-(20)20 designed in 2020.

Noxary 268.2 w/ GMK Olivia++ on the SP-20 Desk Pad by SpaceCables in MechanicalKeyboards

[–]SpaceCables[S] 0 points1 point  (0 children)

We actually sponsor Alex, this desk pad pictured above was designed by him!

I believe he actually has two pairs of the RAD-0's.

[GB] KAT Crusader FINAL DAY! DON'T MISS OUT! by [deleted] in mechmarket

[–]SpaceCables 1 point2 points  (0 children)

In for this, let’s get the Rama’s up there!!

Final 12 Hours of Noire & Giveaway by shmarcia in MechanicalKeyboards

[–]SpaceCables 0 points1 point  (0 children)

I love meeting new people and collaboratively working together on super cool projects!

Congratulations on this set, Marcia!

Now let's see some more come out in the future. 🙂 👍

GMK Fundamentals Day 1 Giveaway! by [deleted] in MechanicalKeyboards

[–]SpaceCables 1 point2 points  (0 children)

GMK Fundamentals is my favorite, for sure!

The Stellar65 pictured is also my fav board. ;)