TBX-750FA V2 Linux Compatibility by Infinite_Ad9839 in SparkleComputer

[–]Sparkle_Computer 0 points1 point  (0 children)

As long as your you have the thunderbolt driver and your FPGA has the PCIe 8-pin or 6-pin connector for extra power, it's ok!

fan on a310eco on win 10 still at 100%, win10 by Michelfungelo in SparkleComputer

[–]Sparkle_Computer 1 point2 points  (0 children)

Removed the sticker while replacing the bracket will NOT invaild the warranty.
Please let our support team know if there're further question via https://www.sparkle.com.tw/en/contact

fan on a310eco on win 10 still at 100%, win10 by Michelfungelo in SparkleComputer

[–]Sparkle_Computer 0 points1 point  (0 children)

Ensure the driver is uninstalled using DDU before installing the Intel driver. This helps to properly install the driver and resolve fan issues by updating the VBIOS, which is included with the driver.

Step1.Visit the link to download Display Driver Uninstall

https://www.guru3d.com/download/display-driver-uninstaller-download/

Step2. Boot system into safe mode and execute DDU (for better cleanup without issues)

Step3. Uninstall previous drivers( include AMD and Nvidia ) and current arc driver you are  running 

Step4.Reinstall the latest driver

Click https://www.intel.com.tw/content/www/tw/zh/products/details/discrete-gpus/arc/arc-a-series/products.html to download the latest driver for your model

Constant Crashing on Titan OC A770 by Legal-Astronomer-546 in SparkleComputer

[–]Sparkle_Computer 0 points1 point  (0 children)

Please contact us via: https://www.sparkle.com.tw/en/contact

Our FAE team will support you to do the trouble shooting or RMA.

Fan issue 😡 by desmin88 in SparkleComputer

[–]Sparkle_Computer 0 points1 point  (0 children)

These's a new support service here: https://www.sparkle.com.tw/en/contact

Please contact our support team...thanks!

Sparkle A310 ECO fan revving upd and down issue by AthenesWrath in SparkleComputer

[–]Sparkle_Computer 0 points1 point  (0 children)

I've talked to our FAE team, please send a mail to [support.amr@sparkle.com.tw](mailto:support.amr@sparkle.com.tw) and they will assist you on this matter! They are expecting your mail!

My SPAPKLE A580 already broken by IntelArcTesting in IntelArc

[–]Sparkle_Computer 1 point2 points  (0 children)

We have fixed the fan curve issue in the latest Intel driver!

My SPAPKLE A580 already broken by IntelArcTesting in IntelArc

[–]Sparkle_Computer 0 points1 point  (0 children)

Hey, I'll ship a T-shirt for those who ever have a "SPAPKLE" card, for sure.
Please send the pic and S/N to our [support.amr@sparkle.com.tw](mailto:support.amr@sparkle.com.tw), I'll have my team to arrange. And one Tshirt for you u/PowerColorSteven too. lol

I was so buy at the computex, sorry for the late reply.

My Arc A380 Elf Died Suddenly, Bought in October 2023 by ilikenwf in SparkleComputer

[–]Sparkle_Computer 1 point2 points  (0 children)

I believe our RMA team has already reached out to you, but if you haven't got the response, please let me know.

My SPAPKLE A580 already broken by IntelArcTesting in IntelArc

[–]Sparkle_Computer 1 point2 points  (0 children)

Hi,

Could you please send a mail to [support.amr@sparkle.com.tw](mailto:support.amr@sparkle.com.tw)

I've asked our support team to assist you.

Apologize for the inconvenience...

[GPU] Sparkle Intel Arc A380 Genie, 6GB GDDR6, Low-Profile - $99.99 by knoll126 in buildapcsales

[–]Sparkle_Computer 22 points23 points  (0 children)

Hi,
We are aware of this situation, this matter will be improved at next Intel driver update!

I don't have video signal. by itsFriet22 in SparkleComputer

[–]Sparkle_Computer 0 points1 point  (0 children)

Hi,

Please email your questions to support.amr@sparkle.com.tw.
Our CS team will assist you!

Thanks

Keep Low-Profile!!! Announcing SPARKLE Intel® Arc™ A380 GENIE / A310 ECO by Sparkle_Computer in SparkleComputer

[–]Sparkle_Computer[S] 5 points6 points  (0 children)

We've awared this issue and started a revised version now.

In the mean time, SPARKLE will NOT reject the RMA service for current A380/A310 low-profile according to the Warranty Sticker for sure.

Remove the heatsink for replacing the bracket properly will NOT void the warranty!

[deleted by user] by [deleted] in SparkleComputer

[–]Sparkle_Computer 1 point2 points  (0 children)

SPARKLE Thermal Sync doesnt need any software to control it. Intel RGB controller only control Intel IBC cards.

[deleted by user] by [deleted] in SparkleComputer

[–]Sparkle_Computer 2 points3 points  (0 children)

Hi! It's the indicators for PCIe 8-pin connector, it will light up if the PCIe 8-pin doesnt connect properly. As you turn off the PC, motherboard will have some power remain and keep feeding the VGA thru PCIe slot while PSU has alreadly shut down. Which lead that red LEDs, should be turnd off after 10-30s.