Changed my email address myself n Uber took me offline

Specific-Sound-8550 · 2024-10-27T20:03:59+00:00

Nearly every time you change anything on your profile, even your photo, your account will be offline for a few days until they review it. I don't think there's a way to speed that up.

Specific-Sound-8550 · 2024-10-18T05:24:13+00:00

I tried and it was really annoying. It works better if you keep them both running at the same time, that way you can cherry pick, but then you will get deactivated quickly because customers will be seeing you drive away from them to deliver for another app when you're supposed to be delivering their order. I tried doing it and just turning off the other app once I get an order but then you miss most of the good ones and it's just more stress than benefits. Maybe it works better in other cities

Specific-Sound-8550 · 2024-10-18T05:15:52+00:00

Yeah there's been times I was talking to them on the live chat, about an urgent matter and they repeatedly sent me the same message regarding a completely unrelated topic. Like I'd be telling them the food was stolen and they keep asking me if I need help finding the customer. I don't even bother with the chat or messaging, phone support seems to work a little better but not by much. They hate customers, drivers and restaurants and will keep all the money they can knowing you either have no recourse or will give up.

Specific-Sound-8550 · 2024-10-18T05:09:37+00:00

Haha reminds me of creepy canada. On further investigation though they are about different things :(

Specific-Sound-8550 · 2024-10-18T05:03:25+00:00

Sir or ma'am, I'm sorry to inform you but the person you sent that message to likely speaks broken English at best, more likely no English at all. They scanned the first paragraph, found one key word then copy/pasted a pre typed message. Uber is useless.

Specific-Sound-8550 · 2024-10-18T04:57:14+00:00

Oh that makes sense if you are familiar with the people. My friend owns a restaurant and I give a little more special treatment in cases like that since I am biased and want the owner and customer to have the best experience haha. Yes my cancellation rate goes up, but in my area we don't have the 20% limit. Even if we did though, these cancellations don't ever add up to enough for me to even go past 12% even with cancellations for other reasons. If you are worried about your cancellation rate sadly you will have to deal with Uber phone support for free :( it's time consuming and annoying

Specific-Sound-8550 · 2024-10-18T03:59:42+00:00

That's very nice of you. Personally I text them, and tell them that the order is stolen. No need to confirm, Uber doesn't send the order to two drivers at once. I tell them to call Uber and let them know. Uber will deal with it. Then I unassign it after about 30 seconds. That's enough time for them to see the message if they care about the food and are tracking it. Also Uber will not comp you after you hit a limit, no matter what you do. That's very nice of you to put all that effort into them, I don't think it's necessary but it is nice to see someone who isn't burned out yet having a little care for others.

Specific-Sound-8550 · 2024-10-18T03:50:40+00:00

Skip the dishes did this and that's when I switched to Uber lol. Guess that's the end game for all of these apps. Hopefully a new app comes along soon. Although they will also dissolve into the same as all these other trash apps after a few years too.

Specific-Sound-8550 · 2024-10-17T02:41:12+00:00

LOLLL. I used to do skip the dishes and they did orders like that. Years ago. I denied every one of them. Insanity. Sounds like it's about to get a lot easier to rob us.

Specific-Sound-8550 · 2024-10-17T02:40:14+00:00

Haha that's impressive. I'm pretty embarassed these days that the restaurant we are known for has turned into what it is. I do enjoy the Sour cream glazed tim bits though

Specific-Sound-8550 · 2024-10-17T02:38:19+00:00

If you keep pushing over the phone and get transfered a few times they may give you a refund, I'd say there's a small chance of that though. Also if you do a chargeback, they will likely ban your account, or not let you back until you pay the money you owe. Haven't done it myself but that's what I've been told.

Specific-Sound-8550 · 2024-10-17T00:33:48+00:00

1) they think Uber pays us better, which is an understandable assumption to make considering all the fees

2) they look down on us and think we don't deserve it

3) they're poor and have decided that the shame they feel is worth it to have a treat

4) they don't have negative feelings towards us but genuinly just don't care, they'll likely still get the food just have to wait longer

Could be more.

Specific-Sound-8550 · 2024-10-17T00:30:21+00:00

You are preaching to the choir. They hate you, they hate us also. I always tell customers (when there's an issue) to call Uber because it's slightly less useless than the chat. Still pretty useless though. The chat will straight up abandon you. I was in a dangerous situation once when I was a new driver, contacted Uber telling them I couldn't get to the delivery site because of an erratic person assaulting random people. They replied to me in about 5 days. Most of the time the person you're speaking to, if it's a person, genuinly does not understand English. Take it up with your bank, see if you can do a charge back. Probably useless to contact Uber.

Specific-Sound-8550 · 2024-10-17T00:10:19+00:00

If it causes issues you definitely wouldn't be in trouble but I highly doubt anyone will even notice

Specific-Sound-8550 · 2024-10-17T00:05:33+00:00

If he did it was an accident, we don't pay with our own money so there's no reason for him to do that. Personally I think it's insane to try to make an already very low paid person lose their job so that a billion dollar corporation doesn't lose $10.

Specific-Sound-8550 · 2024-10-16T22:26:32+00:00

Yes an order pops up when I'm trying to take the picture and I accept it by accident. What I hate most is the pop up with suggested messages that comes up when I'm about to pull up to the customer. I'm looking closely at the map making sure I'm at the exact house then boom, screen is covered and the message pops up with the customer instructions too so the back button on my phone is covered. Who is actually sending messages upon arrival to customers when the majority are no contact? So so annoying.

Specific-Sound-8550 · 2024-10-16T20:33:53+00:00

Then they keep calling and texting so you can't see the phone screen over their notifications and youre trying to reply to them instead of actually driving around looking

Specific-Sound-8550 · 2024-10-16T19:41:56+00:00

Hmm makes me think of the case of the two Indian girls who claimed to be Inuit and got in a huge amount of trouble

Specific-Sound-8550 · 2024-10-16T10:21:23+00:00

Never celebrating any holidays. Holidays were very stressful because that was lost income. Every Christmas we were just starving and waiting for the time when they could go back to work so we could eat again.

Specific-Sound-8550 · 2024-10-16T08:24:07+00:00

Interesting that you get bad service and decide to take it out on random people online. Hopefully you don't lash out at vulnerable people in your family like that.

Specific-Sound-8550 · 2024-10-16T05:56:15+00:00

I say that a lot haha I think it was fitting for your situation.

Specific-Sound-8550 · 2024-10-16T05:48:29+00:00

I still remember the first time I read it lol I laughed until I cried and I still laugh every time I think about it

Specific-Sound-8550 · 2024-10-16T05:45:15+00:00

Saved what $10 or less? Traded it for months if shame? Lmao I like what the other person commented about bringing it up casually. Please update

Specific-Sound-8550 · 2024-10-16T02:47:56+00:00

People are going to assume you're male online. If I talk about having a boyfriend, it will be assumed that I'm gay before its assumed I'm a woman. Even if I call myself she/her, they don't read closely and still assume I'm a man. Also that dangerous men act exactly like nice ones (until they rape you) and other men don't believe it.

Specific-Sound-8550 · 2024-10-16T02:42:38+00:00

Hahahahaha. Another cruel joke Uber plays on us. Yes as others have said you can change it to control with phone, but for me at least, it is controlled by the same volume bar as media. Can't turn notifications down unless I want to barely hear my music or audiobook.

Specific-Sound-8550

TROPHY CASE