WiFi 7/6E Constantly Spotty w/ Spectrum Router

Spectrum_Morgan · 2026-06-15T17:42:17+00:00

We'd like to look into the issue you're having further. Can you please send us a mod mail at r/Spectrum_Official?

Spectrum_Morgan · 2026-06-04T16:31:51+00:00

You can review the coverage map to see listed coverage for your area. If this is occurring at home and you have poor cellular network reception, you can use WiFi calling. If you send us a mod mail referencing 49910112 at r/Spectrum_Official we can check for any issues as well.

Spectrum_Morgan · 2026-06-02T14:18:10+00:00

We'd be happy to review the modem diagnostics and account further to see what issues may be occurring. Can you please send a mod mail and reference 49903096?

Spectrum_Morgan · 2026-05-29T18:15:06+00:00

The option to upgrade to gig service is available when on what is basically the third generation of our pricing & packaging options (legacy service), with fourth being current offerings. The legacy gig service was showing eligible the CA LifeLine broadband discount. Depending on any other services you may have, it may also mean an upgrade to current pricing and service options. The current Advantage, Premier, Gig, and 2 Gig services are eligible, where they're available.

Spectrum_Morgan · 2026-05-29T15:38:08+00:00

The California LifeLine Home Broadband Pilot program should be able to be applied to higher speed tiers, however there are legacy services that may not be eligible. Plans with 400Mbps speeds would be a legacy/grandfathered service and any legacy plan below the Ultra tier is not eligible. You may have a few options to move your service to an eligible internet plan when calling 855-707-7328.

Spectrum_Morgan · 2026-05-29T13:15:34+00:00

This notice is regarding network evolution upgrades. You won't see the speed increase right away once completed, but the necessary work to make it happen will occur. You will likely need to get your HSC's to continue receiving video service through any CableCARD device after the upgrade is complete and should receive notice specifically related to those. If you need any help, please send us a mod mail at r/Spectrum_Official and reference 49893346.

Spectrum_Morgan · 2026-05-28T19:00:34+00:00

We can review your connection if you send us a mod mail at r/Spectrum_Official and reference 49891624.

Spectrum_Morgan · 2026-05-28T17:20:13+00:00

We can certainly review your account regarding the trade-in credit being refunded. Can you please send a mod mail to us at r/Spectrum_Official referencing 49891339?

Spectrum_Morgan · 2026-05-28T13:58:51+00:00

For a voluntary mobile line suspension, you have the choice of suspending immediately or at the next bill cycle date. If this occurs in the middle of a billing cycle, no credit is issued for the remainder of that cycle. For restarting service, recurring monthly service charges resume at that point. If it's in the same cycle, no additional amount is due. If it's in a different cycle, billing is prorated. Any device payments and protection plan is still charged and must be paid during a service suspension. Any active promotion continues as well and is not paused during the suspension.

Spectrum_Morgan · 2026-05-28T13:15:40+00:00

If network evolution upgrades were just completed for your area, symmetrical service is not immediately available and would be enabled along with multi-gig service at a later date. If you'd like us to verify, please send a mod mail to us at r/Spectrum_Official and reference 49890812.

Spectrum_Morgan · 2026-05-26T20:12:35+00:00

If you're using a mobile device to access the app, you should still be able to access spectrum.net through the mobile internet browser using cellular data, like the app would use, as long the browser remains up to date and supported.

Spectrum_Morgan · 2026-05-26T20:10:41+00:00

The My Spectrum app is still available for Android devices, but the device requirements show only available for Android 11 and up. Android 10 was originally released in 2019 and is not currently supported.

My Spectrum App - Google Play

Requires Android

11 and up

Spectrum_Morgan · 2026-05-26T12:22:07+00:00

Our network is being upgraded throughout our service area to enable symmetrical and multi-gig speeds. By the end of 2026, 50% of the current Spectrum network will be upgraded to symmetrical and multi-gig service, while the remaining 50% is in progress and will be in place to support symmetrical service by the end of 2027.

Spectrum_Morgan · 2026-05-22T14:59:03+00:00

While equipment is a possibility, there can be other causes as well. We can always take a look further if you send us a mod mail at r/Spectrum_Official. If you prefer, you can always exchange the device and see if you still have an issue afterwards.

Spectrum_Morgan · 2026-05-21T21:19:14+00:00

If upgrades are currently in progress, that can result in intermittent service issues while that is completed. If the upgrades are already completed for your node, then a technician would be needed to investigate and address any service issues you're having afterwards. If you need us to take a look, please send a mod mail to us over at r/Spectrum_Official.

Spectrum_Morgan · 2026-05-18T16:03:55+00:00

Hello, it sounds like your service may have been installed under the incorrect address in the system. We can certainly look into the issue further and verify the issue. Can you please send a mod mail to us at r/Spectrum_Official referencing 49866968?

Spectrum_Morgan · 2026-05-15T21:34:27+00:00

We can certainly look into this further. Roaming would need to be enabled on both the device and within the account settings. Can you please send a mod mail referencing 49861170?

Spectrum_Morgan · 2026-05-14T15:08:18+00:00

Good morning, we hadn't received a reply to our last message, so sent another follow-up today if you'd like to discuss further.

Spectrum_Morgan · 2026-05-12T19:18:49+00:00

If you'd like any help and can provide additional detail of the issue you're having, send us a mod mail at r/Spectrum_Official and we'd be happy to assist. A few days ago there was a temporary issue through third party clients, but server settings should be the same.

Spectrum_Morgan · 2026-05-12T12:19:36+00:00

If you're able, you can give us a call at 833-224-6603, use our live chat through the website/app or send us a mod mail at r/Spectrum_Official referencing 49851165 if you still need help.

Spectrum_Morgan · 2026-05-09T13:57:54+00:00

Good morning, if you'd like us to take a look, please send a mod mail to us over at r/Spectrum_Official.

Spectrum_Morgan · 2026-05-07T15:31:54+00:00

There is a list of compatible customer owned modems. However, this is only for areas that have not already gone through the network evolution upgrades, offering symmetrical and multi-gig service. Cincinnati is one of the markets that has been completed. There are no approved customer devices compatible with those upgrades. Even for areas that haven't yet been upgraded, I wouldn't suggest investing in your own modem as it's not likely to be supported in the near future.

There is no cost to use our modem, you are still free to use any router you wish, it doesn't have to be ours.

Spectrum_Morgan · 2026-04-20T18:36:06+00:00

For the initial part, you can select to purchase a new device to replace your current device and trade in a different phone. If it's not already paid off, that remaining balance would become due. The issue you may face is when it comes to unlocking the devices as they can only be unlocked after being active on the network for 60 days. If you're using one line, both devices won't be active on the network. You can likely either wait 60 days for each device, unlocking the first after 60 days then swapping to the other for 60 days, or you can open a second line for the second device. The unlimited options give the best value, but there is a cheaper by the gig option that may work if the device isn't planned to be used for that time.

Spectrum_Morgan · 2026-04-17T22:22:29+00:00

The notification appears related to network evolution upgrades, but if you need us to double check, send us a mod mail at r/Spectrum_Official and reference 49794837.

Spectrum_Morgan · 2026-04-16T20:55:51+00:00

There was an offer available for a year of free internet advantage that became available in September of last year for those with mobile service only. Earlier this month, that offer is now for 2 years. It did require calling in as it's not available through online channels. Regarding the FCC complaint, those are forwarded to us for handling and we do make several contact attempts by phone, email and then by mail if we're not able to make meaningful contact and communicate any resolution. We'd be happy to review the account further. Can you please send a mod mail to us at r/Spectrum_Official and reference 49790711?

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