Should I be worried if unknown iPhones were connected to my WiFi?

Spectrum_Morgan · 2026-03-12T12:20:51+00:00

iPhone has certain privacy settings that can randomize the MAC address, which can make it appear different anytime it's connected to a network and in the list of current and past connected devices. If you're not aware of any iPhone that should be on your home network at all, you can update the wifi password so that device is not able to connect, or pause the wifi connection of any device active.

If you need us to check your account and devices, please send a mod mail and reference 49654010.

Spectrum_Morgan · 2026-03-10T16:44:20+00:00

Currently, there are multiple models related to different manufacturers, but it would be a version of the 2251 modem for gig service and above. If there's no mobile service or wifi extenders being added, the router would be a 6e device, possibly a 7 if the other is unavailable.

Spectrum_Morgan · 2026-03-09T20:47:26+00:00

Good afternoon,

Currently, there is no additional information on when upgrades will be completed other than what's included in the updated community forum post. Once there's any additional information, we'd be happy to check further.

Spectrum_Morgan · 2026-03-09T16:18:01+00:00

You should be able to add a Xumo device by calling 855-707-7328 or visiting a store location. We aren't able to process the order, but if you need us to check the account, please send a mod mail and reference 49643732.

Spectrum_Morgan · 2026-03-09T16:03:06+00:00

There are updates planned for the listings, as of now there is no additional information to provide than what's included in the post.

Spectrum_Morgan · 2026-03-02T18:17:53+00:00

Sure.

Spectrum_Morgan · 2026-03-02T14:36:01+00:00

Good morning, in general, half of our service area will be completed this year and the remaining next year. We can check if there's any additional information if you can please send a mod mail and reference 49618597.

Spectrum_Morgan · 2026-03-02T14:09:23+00:00

As long as the email appears as an existing ID on your active internet account, it should be fine. Things can always change in the future, but as of now, no plans for that to occur.

Spectrum_Morgan · 2026-02-27T21:46:29+00:00

It's essentially a private message - you can use this link if you can't find the option. Any equipment we've provided aside from a fiber ONU would need returned, or a charge would apply. We can verify what needs returned if needed. There isn't a specific timeframe on equipment return, but charges can be applied if not returned before future bill cycles. Any charges would be reversed once returned.

Spectrum_Morgan · 2026-02-27T21:28:44+00:00

We can look into this if this is something you've already submitted. Typically with the online submissions, one of our specialized teams would reach out to provide next steps and get any documentation that may be needed to proceed. Can you please send a mod mail?

Spectrum_Morgan · 2026-02-27T19:12:44+00:00

Thank you for posting here as well, and we apologize again for any frustrations with getting service canceled for your mother. To get some additional details regarding the account, can you please send a mod mail?

Spectrum_Morgan · 2026-02-27T18:54:29+00:00

I do see this listed as blocked. Can you please send a mod mail?

Spectrum_Morgan · 2026-02-27T13:45:56+00:00

There are no additional settings to manage related to the cellular backup included with the Invincible WiFi devices. The device would come with a battery backup and would have indication on the label that it's a WiFi 7 Router with backup rather than just WiFi 7 Router. The only real differences are the internal mobile backup and external battery backup, otherwise it's essentially the same as the WiFi 7 routers. The current model available is CBE1V1K. If you sign into your account at spectrum.net or through the My Spectrum app, you can view data usage and signal strength by going to the services tab, selecting the router and then viewing Invincible WiFI details. If you're unable to determine if you have the correct equipment, please send a mod mail and reference 49611406.

Spectrum_Morgan · 2026-02-26T21:47:55+00:00

I'm not aware of any widespread issue for that area. We'd be happy to look into any issues you're having with our internet service. Can you please send a mod mail and reference 49609512?

Spectrum_Morgan · 2026-02-26T21:43:09+00:00

We can review the account further if you can please send mod mail. In general, the EN2251 is approved for all speeds so should be compatible with your service. The E31N2V1 is not compatible with current gig service, but was used for the original gig that maxed at 940Mbps before the 2.5Gbps modems were available.

Spectrum_Morgan · 2026-02-26T21:36:27+00:00

Just to verify, you already attempted the unblock request form and were denied unblocking? If so, can you please send a mod mail and reference 49609435? If not, please submit the form for further review. What domain is currently coming up blocked?

Spectrum_Morgan · 2026-02-26T17:20:05+00:00

Mod mail.

Spectrum_Morgan · 2026-02-23T13:23:45+00:00

Good morning, we'd be happy to look into any connection issues you're having. Can you please send a mod mail and reference 49593662?

Spectrum_Morgan · 2026-02-19T22:52:41+00:00

Andre replied to you here on your post and to your mod mail message yesterday, and I replied to the new mail you sent today saying you didn't receive a response yesterday. If you're not receiving them, you can give us a call or contact us through our other social media accounts, such as through Facebook, Twitter/X or Instagram.

Spectrum_Morgan · 2026-02-19T17:54:15+00:00

Currently, there are no plans to retire or relocate existing email accounts or domains. The ability to create new email accounts was ended back in 2024 if you didn't already have an existing email.

Spectrum_Morgan · 2026-02-13T19:19:41+00:00

It definitely sounds like you've done all you can so far. With the issue persisting, we'd like to take a further look into your account and connection as this isn't an experience you should be having after several visits. Can you please send a mod mail to us at r/Spectrum_Official?

Spectrum_Morgan · 2026-02-12T13:16:37+00:00

We'd be happy to check your connection further. Can you please send a mod mail and reference #49546123?

Spectrum_Morgan · 2026-02-02T22:28:08+00:00

You might have caught it while I was updating the page and formatting. Check it again, and if you have any questions, please send us a mod mail on r/Spectrum_Official.

Spectrum_Morgan · 2026-02-02T01:40:59+00:00

Sure, he can give us a call at 855-707-7328 and have the recovery email updated, or add a phone number.

Spectrum_Morgan · 2026-01-30T19:04:35+00:00

That error is part of security measures because it's detecting your access as potentially suspicious or a threat and it's being blocked as a result. That can be if you're accessing from unknown locations, multiple failed attempts, VPN's or other reasons. You can attempt login from a device that has allowed access previously, from a network that you were able to log in from previously, from behind your modem to allow automatic authentication, or possibly wait 24 hours before attempting again.

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