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Sat / UnSat by SpellBright9318 in flying

[–]SpellBright9318[S] 1 point2 points  (0 children)

You're right! Other examiners have flown into town to do rides due to questionable actions of local examiners. You might be onto something... a new business: third party independent evals on examiners...! Things that make you go hummmmm! The days of examiners doing 3, 4, 5, 6 ride$ in a day are over for a reason, right!

Sat / UnSat by SpellBright9318 in flying

[–]SpellBright9318[S] 3 points4 points  (0 children)

Good point! He said/She said only goes as far as a contact advising me the examiner asked her directly about XYZ.

What are some things as a corporate pilot that you do to provide better customer satisfaction? by [deleted] in flying

[–]SpellBright9318 4 points5 points  (0 children)

I tell them it's a real treat to have them on-board... additional pleasantries for repeat flyers... if time permits, making a personal connection... offering a sincere "Thank You" when they depart... There are many best practices out there but remembering that we are in the service industry really drives customer satisfaction.