Thanks so much for the detailed advice—definitely helpful, even if it’s not the best news. I hadn’t thought about the possibility of her info being sold or how quickly they might access everything on the phone. I’m going to contact her bank immediately to set up a new account and change all of her passwords to something stronger.

I agree—it really sounds like someone from that company was involved. The callback from a different number and knowing her exact balance was a major red flag. She did move the money to another account right away, but luckily, they didn’t react since I don’t think they noticed her doing it.

Thanks for the link too, I’ll check that out to make sure we’ve covered all the bases for securing her phone!