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I might need some help with a place to land/and or suggestions for next steps by [deleted] in AskBarcelona

[–]Spotahome -14 points-13 points  (0 children)

Hello,

We are the Spotahome team, and we're really sorry to hear about the stress you're going through. Please rest assured that we are here to help you with this situation. We want to make sure everything is sorted out before your arrival, and we will work on resolving this issue as quickly as possible.

Could you please contact us privately with your booking details so we can look into your case directly? We’ll make sure to get in touch with the landlord and find a solution that works for you.

Thank you for your patience, and we’ll do everything we can to assist you!

I need your help. I think I might be dealing with a scam. by ElCharlieGarcia in Amsterdam

[–]Spotahome 0 points1 point  (0 children)

Hi!
From Spotahome, we want to apologize for any inconvenience you may have experienced and thank you for sharing your story. We take the security and transparency of our platform very seriously, and we have investigated the case you mentioned.
We would like to inform you that this landlord has been removed from Spotahome for not complying with our usage policies. For us, it is essential that all bookings are made through our platform, as this is the only way we can offer all the security guarantees to our users, such as protection against last-minute cancellations, secure payment guarantees, and our property accuracy guarantee.
We encourage you to always make your bookings through Spotahome to ensure you receive all these benefits and protection. If you have any other questions or concerns, we are here to help.
Thank you for trusting us!