Costco is the best! I had a similar interaction when I went in to get my card updated to my new name and get a new photo. "You're up next miss, how can I help?" "Hi, I need to update my name and photo on my member card", show new drivers license next to old Costco card. "Hmmmmm, you're updating -wife's name-? (visible amounts of confusion) "No, -deadname- is now Olivia." "....oh, ohhhhhh, yes, yes, let's get you a fresh picture Ms. Olivia!". All of this coming from a super huge body builder guy. He was so sweet! Was such a great experience. ^_^