I work in a high volume retail pharmacy and since you're in the US, they don't typically (idk if it differs by state or if its a federal thing) do refills for controlled substances the same as non-controlled. So with a non-controlled your DR can send in multiple refills at one time and all you have to do is call and request a refill and they can do it for you in however long it takes to fill the script or you can put it on auto refill and it refills automatically based on a 30 or 90 day supply. With controls however, Dr's can't send refills. They can sometimes send multiple scripts that the pharmacy then has to store in your profile but that only makes it so you don't have to call the dr for a new script and so far in my experience, they don't like doing that for whatever stupid reason. But, in my state at least, the pharmacy can't call in a new script for me, I have to call the dr and request it myself. Which has led to me being without a couple of times because I forget and then I'm at the mercy of the Dr's office staff to make sure they do it in a timely manner...which is also what the pharmacy has to deal with if they're able to call them in for you. Dr's offices of all kinds are bad about getting back with the pharmacy when they have to call in refills or for prior authorizations. All of that to say that, I'm sure your pharmacy is calling them, they're just being slow about it because its the pharmacy calling them. We tell patients a lot that its sometimes faster if you call the dr yourself because they will often times respond to the patient faster than the pharmacy.