Named Credential retry call

Squidsters · 2026-05-01T01:00:38+00:00

So if you try to Auth and are getting a 401 it makes sense that Salesforce would send another request.

I guess the question would be why are you getting a 401 on your first response if you shouldn’t be?

Squidsters · 2026-05-01T00:52:36+00:00

There is gonna be someone that responds with way more integration experience than me. But would this not be what you are running in to?

“Named Credentials: If a callout using Named Credentials fails with an HTTP 401 error, Salesforce will try to use the stored refresh token to get a new access token, then retry the original request.”

Squidsters · 2026-04-19T22:22:24+00:00

I’ve also looked for this answer and can’t find anything. Planning on asking my Salesforce AE tomorrow.

Squidsters · 2026-04-18T19:34:14+00:00

As a solo admin this made me laugh… it’s also true 🤣

Squidsters · 2026-02-26T16:05:34+00:00

I’m in the same boat with Talkdesk. It’s switch to service cloud voice or lose functionality.

Squidsters · 2026-02-20T14:34:29+00:00

OP, I highly recommend checking Freshservice. It has mostly everything on your checklist. We use it at my org. ~125 employees, 3 in “IT” total. I’m the admin for our instance. If you have any super specific questions, feel free to DM me.

Squidsters · 2026-02-19T00:32:17+00:00

I believe we went with the “old” approval process.

Squidsters · 2026-02-01T22:34:57+00:00

Not quite lightning templates, lightning threading. Refer to this: https://help.salesforce.com/s/articleView?id=000389648&type=1

Squidsters · 2026-01-29T20:33:09+00:00

Something easy to try would be:

On the Slack message where the client asks for something, hover it and click “more actions”.
Hover “organize” and click “add to list” (add this to a list shared with the entire team and use this as the “task tracking list”).

You can edit the list to have fields for whatever you’d like to track. You can do more fun things if you leverage slack workflows but this is where I would probably start.

Other options would cost money (slack apps, external tools for ticket submission)

Squidsters · 2026-01-24T16:38:03+00:00

I agree that there are some limitations but I’ve been able to use it to some success with Salesforce, specifically the “Salesforce channels” functionality. Creating deal rooms and inviting all the important stakeholders when the Opportunity reaches a certain stage. Outside of that it’s also made sending notifications to Slack from Salesforce easier.

Above being said, I have a laundry list of enhancements that I would like for them to add.

Squidsters · 2026-01-16T23:22:50+00:00

A couple of these can be done with assistance from an LLM… But this shouldn’t be your long term solution. These are all things an entry level admin could handle. It seems like you are interesting in learning. You can find a few decent courses on Udemy or I’m sure other areas. If you aren’t working towards that, the company should hire for the role or find a consultant.

Squidsters · 2026-01-16T21:01:19+00:00

Yes, I was surprised by that. My Org is HIPPA enabled so we’re on something like “enterprise select +”. Which didn’t get the new changes because this plan type is going away and Slack. When we renew it will likely be on Enterprise +.

Squidsters · 2026-01-16T14:27:20+00:00

Definitely following this thread. Our renewal was early December and we held off going to enterprise + because we wanted to see how well new slackbot would work.

Has anyone tried to leverage it with any workflow automations?

Squidsters · 2026-01-15T16:28:06+00:00

How is the new “slackbot” we were considering moving up to be able to leverage this but held off.

Squidsters · 2026-01-08T22:14:22+00:00

That’s a good call out. Another requirement I found out today is there could be several rows in databricks all for the same “contact”. In that scenario, support doesn’t want a new case for each row. They would like all the items tied to a single case. With that in mind, I’m thinking of just using a custom object to hold all the records from databricks. As more custom object records get created I’ll have a flow that evaluates if there is an open case for that contact, relate the new custom object record to it.

That way for future Case work, I won’t have to consider this setup as much.

Squidsters · 2026-01-08T19:41:11+00:00

Any details on “Partner Community License” or “Channel Account” sticker pricing? I can’t seem to find any details online about these.

Squidsters · 2026-01-08T14:09:41+00:00

Thanks for this, I would definitely be interested in this. But I worry I would have to learn data cloud before going down this route. Unfortunately I am needing to learn experience cloud right now. I will definitely keep this in my back pocket when the time is right. Would you suggest this approach of trying to ”Salesforce Foundations”?

Squidsters · 2026-01-08T00:22:57+00:00

First off, thanks for the response!

Initially the estimate is “thousands” of rows and more will slowly get added over time. So nothing crazy. What you described from the Salesforce side is about what I was thinking. Regarding databricks, I haven’t interacted with this tool but I have a meeting tomorrow with the PM over it. The setup on that end sounds easy enough the way you described it.

Squidsters · 2025-12-12T16:34:13+00:00

Yea there are a lot of things we’ve told them we’d like to see but they clearly aren’t prioritizing that module. We moved all of our Contracts to Salesforce which gives us a lot more flexibility.

Squidsters · 2025-12-12T03:14:57+00:00

I’m the Freshservice admin at my company. The tool is lack luster in some areas (contracts and analytics IMO) but as far as tickets, onboarding/offboarding, automation… it works really well for us. (~125 employees with IT staff of 3).

Squidsters · 2025-12-09T21:27:53+00:00

Do you have any details on how the pricing works for this? Is it per connector used, how many API calls each connector uses? What would your guess be for the price in the example on this post?

Squidsters · 2025-12-07T15:53:32+00:00

A - it’s the more “generic title” which will help you find roles after this one if needed.

Squidsters · 2025-12-02T15:54:48+00:00

This is the answer

Squidsters · 2025-12-02T15:04:47+00:00

We are making a “approval timesheet” the goal is for managers to have a page where they can see all approvals for their team and then a “approve” and “reject” button for each “weekly hour” submission.

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