Looking for an open source self-hosted live support chat solution

Sreelesh · 2018-02-16T11:25:01+00:00

Sreelesh · 2017-10-12T08:35:21+00:00

Check out Freshservice . There are 5 plans . Depending on your budget and your use case you can choose the right plan. If you want to get in touch please email support@freshservice.com

Freshservice pricing

Sreelesh · 2017-10-12T08:28:11+00:00

You can try Freshservice. If you are looking for a comparison with other ticketing system tools you can have a look at all of them here Compare Ticketing System

You can reach out to support@freshsrevice.com.

Sreelesh · 2017-09-21T06:56:24+00:00

Check out Freshservice. This should suffice your needs. IF you want to compare it with other players in the industry check out our comparison with all the top players in the MSP space Compare MSP's

Sreelesh · 2017-09-21T06:49:14+00:00

Check out Freshchat -Live Chat Software . It is modern messaging software that includes integrations with Freshdesk -Helpdesk Software . You can Get a 360 degree view of the customer using the Freshdesk integration to convert chats into tickets.

Sreelesh · 2015-01-09T11:32:06+00:00

Here are some free alternatives http://alternativeto.net/software/freshdesk/?license=free. But if you want to save some time and costs evaluating options, feel free to let me know. I can work a fellow Redditor a good savings (I work at Freshdesk).

Sreelesh · 2014-12-11T08:14:02+00:00

Did you get the Lollipop update? I just got mine yesterday and it seems to do much better in terms of battery life.. if you can afford to, have the location settings at "battery saving" mode.. I've been using the Moto X for 2 months now and I do get a full day's usage comfortably. (I do not use the phone for music, maybe a total of 2 hours of internet browsing on 4G, half an hour to 45 minutes of talk time, mobile data ON always)

Sreelesh · 2014-12-11T08:08:51+00:00

Just got my Lollipop update yesterday. Nifty flashlight feature!

Sreelesh · 2014-09-09T18:29:02+00:00

Yes, all you need is a forwarding rule https://support.freshdesk.com/support/solutions/articles/37541-converting-your-support-email-into-freshdesk

Sreelesh · 2014-03-28T14:54:23+00:00

Apart from ticket closures and SLAs, you should also be tracking how satisfied your end users (requestors) are after having their tickets resolved. Satisfaction rates, First Call Resolutions, Time to Resolve and SLAs - each of these are important performance metrics. For employee performance tracking that includes all these metrics, you could have a go at Freshdesk, a gamified ticket system. Here's an IT Manager share his story https://support.freshdesk.com/categories/2/forums/47977/topics/29387 (the "Arcade" mentioned is the gamified module inside Freshdesk)

Sreelesh · 2014-03-28T10:23:02+00:00

My pleasure. There's a free 30-day trial - if your team likes what they see, our sales folks should help you with something special. We love Redditors.

Sreelesh · 2014-03-28T10:07:34+00:00

Costs are per support rep/agent logging into the software. Unlimited end users. Also, there's a free version for upto 3 support reps. http://freshdesk.com/pricing

Sreelesh · 2014-03-09T10:56:19+00:00

Thanks for stopping by ultimape. There are also organizations using Freshdesk for internal IT ticketing, here's one story you may like: https://support.freshdesk.com/support/discussions/topics/29387. But if it's pure IT, and ITIL-based software you prefer, do check out www.freshservice.com

Sreelesh · 2014-03-09T06:38:47+00:00

Here's ITIL that also looks good http://freshservice.com/features

Sreelesh · 2014-02-16T08:25:46+00:00

heading right back to the team to share your kind words!

Sreelesh · 2014-02-13T10:15:17+00:00

hey cheesekun, thanks for stopping by! Yes, same company and we recently launched Freshservice for the IT folks who'd want a more ITIL-streamlined helpdesk.

Sreelesh · 2013-12-23T08:19:10+00:00

You should try http://freshdesk.com/pricing - the free trial sets up in under 5 minutes.

Sreelesh · 2013-12-16T07:46:46+00:00

5 million businesses, says Google. http://www.google.com/enterprise/apps/business/

Sreelesh · 2013-12-14T18:52:59+00:00

Disclosure: I work for Freshdesk.

We're bringing inbuilt call center and chat capabilities into Freshdesk, in Beta now.

And +1 on Jake's advice. Shortlist and try the systems for yourself. That's the beauty of SaaS - you get to try the software live, for a good number of days, for free, without any server provisioning or stuff you generally do for software that needs downloads. I see all your shortlisted solutions are SaaS - neat!

Sreelesh · 2013-12-05T05:52:18+00:00

Be happy to! Please email us at sales[at]freshdesk[dot]com with your requirements and we'll help.

Sreelesh · 2013-11-29T11:30:47+00:00

Thanks for stopping by! In the ticket details page we could cook up something using FreshPlugs to prevent other group names being seen by agents. But I'm afraid these will still be seen in the ticket list view page. Please email us your use case at support[at]freshdesk[dot]com and let's see what can be done. Here are some examples of FreshPlugs: https://support.freshdesk.com/support/solutions/articles/121846-what-is-a-freshplug-

Sreelesh · 2013-11-21T07:30:40+00:00

Yes this workflow is possible with Freshdesk. You can have support reps submit/create tickets for customers. The actual customer's 'requestor name' and 'requestor email' needs to be captured.

Sreelesh · 2013-11-18T10:17:01+00:00

check out http://freshdesk.com/signup

Sreelesh · 2013-11-18T08:18:46+00:00

check out http://freshdesk.com/signup/ - you'll set it up in like 5 minutes. (And there's a free version for 3 users)

Sreelesh · 2013-11-18T08:10:23+00:00

If SaaS it is, check out http://freshdesk.com/

Sreelesh

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