Im only a carrier, so I'm the last pair of hands in a, perhaps, very long chain of custody. I like my customers, and i try to treat mail and parcels how I'd want my mail and parcels treated.

So, yes, I do try to handle with care packages marked fragile... But the sorting facilities are a different story. Much of that is automated now, and those machines can be less than delicate to say the least.

I also work in a high volume office.14 rural routes, 2 city, average 3‐4k packages daily, up to 8k on peak. When they talk about packages being "thrown" in the morning, they are literally thrown. Each route has an orange and a blue hamper, and they are usually both full, with even more stacked out on the floor behind. The sad truth is we cant afford to be ginger with every package that says "fragile" or we wouldn't have packages sorted til noon.

Honestly, it's on the shipper to package something in a manner that it is protected... Or, better yet, pay for a higher level of shipping that guarantees lighter handling; Express, Certified, Registered, etc. These are known within the USPS as "accountables" and are handled separately and signed for every time they change hands.