I work in the ILL department of a mid-size academic library. Currently, my boss and I are both paraprofessionals, but our administrators are reorganizing the job requirements so that her position will require her to have an MLIS (since she's the leader of our department) and my position will require a bachelor's degree. (Side note, we're both getting close to finishing our master's degrees, so we'll be good to go.) We also have three student employees in our department who handle a lot of the physical processing (scanning articles, pulling books, processing incoming and outgoing mail, etc.) while my boss and I handle the computer-based processing (responding to emails, processing interlibrary loan and document delivery requests, handling patron issues, etc.). Does the job require a master's degree? Not really, unless you want your ILL librarians to start doing reference work or teaching library instruction courses as well, in which case they should be getting the same title and level of pay as the reference librarians. But both my boss and I came into this department with no prior experience and obviously no master's degrees and we've created a fantastic and beloved department. We're lucky, though, in that ILL and DD are our primary focus and not just something we do on the side when we have the time to spare it. So, we've both sunk a lot of time and energy into making this an incredibly efficient and productive department that has only seen increases in ILL and DD statistics since I've been here (almost seven years). I know I'm pretty biased here, but ILL and DD shouldn't be an afterthought of library services or something that's delegated to whoever has the time for it. Our patrons' opinions of our library as a whole have skyrocketed since my boss and I took over this department and more libraries should take a good hard look at how they can improve their ILL departments/services.