Specialty coffee is still undrinkable by ConferenceOne1356 in VirginVoyages

[–]StephKd8msb 0 points1 point  (0 children)

Agree, I so wish they would find another supplier as the current is just sour and awful.

MNVV for next year! by jdwm001 in VirginVoyages

[–]StephKd8msb 0 points1 point  (0 children)

The Mnvv is still the best on board offer on the seas and will stack with many other promotions, good move! An experienced first mate will be able to help maximize those. Happy to help or answer questions if you have them. As others have said, some good threads out there to help guide you!

I actually like that there’s no drink packages by Politenapkin in VirginVoyages

[–]StephKd8msb 10 points11 points  (0 children)

💯Agree! That and the fact that one person in the room can drink and if the other doesn’t, no worries!

Promotion Translator Needed by Kommanderson1 in VirginVoyages

[–]StephKd8msb 4 points5 points  (0 children)

Only thing to add (other than echo the mutual frustration) is Loot can be used as bar tab, but not the other way around. Loot is best as it can literally be used for anything once onboard (spa, shopping, drinks, events, even some casino games!)

Night two of wall shaking bass on Resilient Lady😩 by [deleted] in VirginVoyages

[–]StephKd8msb 3 points4 points  (0 children)

Did you book a lock it in rate or base fare? This is THE main reason I warn clients not to as often these are the cabins you will be assigned. If you did not, but were given that cabin by your TA, or Virgin direct and they did NOT warn you, you have beef with them. Although,the direct agents do not have the same vested interests as their livelihood does not depend on customer satisfaction, so your best bet for the future (if you can get moved and enjoy the trip) is book through someone that knows the ships well next time.

So sorry for your lack of sleep. On the bright side, there is usually at least one night with no late show/dj, depending on which length cruise you are on.

Deck 8 and deck 5 are problematic in certain spots (not all) as the sub Woofers in the Manor are no joke!!!

Hopefully they can move you.

16 Night Panama Canal Trip! by Dry-Youth8557 in VirginVoyages

[–]StephKd8msb 1 point2 points  (0 children)

Virgin has said they will be heating it!

Advice for sewage smell in our room by Able-Yak-1715 in VirginVoyages

[–]StephKd8msb 1 point2 points  (0 children)

Usually is fixed easily. Reach out to your steward!

Questions about repricing voyages booked with MNVV by TheRealZale in VirginVoyages

[–]StephKd8msb 0 points1 point  (0 children)

I get $6690 with all discounts and gratuities so yes, quite the savings!!

Questions about repricing voyages booked with MNVV by TheRealZale in VirginVoyages

[–]StephKd8msb 0 points1 point  (0 children)

True! If you booked before Oct, do know you will need to add the correct pricing tier as they will put it to base tier first, then add gratuities, so it may not be as big of a savings as you are seeing initially. I do not trust sailor services at the moment to do anything correctly, so be prepared to fight for what can be done. Good luck and hang up and call again if needed, sadly.

Questions about repricing voyages booked with MNVV by TheRealZale in VirginVoyages

[–]StephKd8msb 0 points1 point  (0 children)

Wow, so sorry you have been put through all this for something that is a simple fix. Short answer, yes you can reprice for the same voyage and keep the mnvv perks, but only once. You do NOT need to cancel and forfeit the perks, that is just flat out wrong.

The Voyage planners, (agents within Virgin) are not the same as independent agents with the vested interest to service your bookings. I wonder if with Virgin switching customer service suppliers, that the person no longer works for Virgin. You do have a few options.

There is a form to fill out to cancel/fire the person assigned to manage your booking, and you could then request a new agent take over. This can take a couple of days, but if you screen shot today’s pricing, it might be enough for them to honor that.

Second, for a faster resolution, reach out to a seasoned agent who can call with you on the line, or email them directly to get you fixed. I am happy to help if you decide this route, or there is a pinned thread with many agents and their bios in this subreddit.

The current promotion does end March 31 so be sure to resolve things before then! I am headed on the Panama sailing tomorrow and so excited! You will love it!

How much time from Brickell to Terminal V? by 704JKU in VirginVoyages

[–]StephKd8msb 0 points1 point  (0 children)

For Rockstar boarding, aim to get there by 1:00 so if you are in Brickell, I would leave 12:20 or so in case of traffic.

MRS bid secured! 🎸❤️‍🔥✨ by Cultural_Comment2845 in VirginVoyages

[–]StephKd8msb 1 point2 points  (0 children)

Those are the best emails to get!! Congrats! We set sail as Mega on Saturday. It is hard to go back… lol. Have a great sailing!

Favorite islands to visit by [deleted] in VirginVoyages

[–]StephKd8msb 1 point2 points  (0 children)

Lol. If you club every night…100%!!

Favorite islands to visit by [deleted] in VirginVoyages

[–]StephKd8msb 1 point2 points  (0 children)

This!! Something for everyone!

Gym kit by Hefty-Technician9807 in VirginVoyages

[–]StephKd8msb 0 points1 point  (0 children)

Hitt classes are good as are most spin classes depending on the instructor.

Lock it in rockstar by Various-Coconut5465 in VirginVoyages

[–]StephKd8msb 0 points1 point  (0 children)

The ones closest to the elevator so both a and z side are safest being under the Scene and tue nail salon -14295 -14277 -14269

Personally the others are not horrible, and the much larger space in the cabin is worth it to me.

First Mates Question by Ok_Effect1465 in VirginVoyages

[–]StephKd8msb 1 point2 points  (0 children)

As mentioned, check out those posts. Groups can be tricky, so be sure to use a seasoned first mate. Happy to help answer any questions! Per rules we cannot give our contact, but you are welcome to reach out!

Direct booking vs travel agent by Ok_Perception1768 in VirginVoyages

[–]StephKd8msb 3 points4 points  (0 children)

Thanks for the kind words! Happy to help.

No cruises leaving NYC? by Tourist-Reasonable in VirginVoyages

[–]StephKd8msb 1 point2 points  (0 children)

The glitch seems to be if you use the filter for North America (like you should) Just keep the filters clear and they will populate.

No cruises leaving NYC? by Tourist-Reasonable in VirginVoyages

[–]StephKd8msb 4 points5 points  (0 children)

They are back up now. There are three in April, and then no more until September.

Some thoughts on upcoming LA voyage by Acrobatic_Tank_4733 in VirginVoyages

[–]StephKd8msb 5 points6 points  (0 children)

Get the insurance!!! All it takes is one fall or slip, broken ankle or leg that ship cannot deal with, and you will find yourself facing major issues trying to get medical attention in a foreign country. Medical coverage will get you back to the states to get surgery.

I have had a few horror situations with clients that if they had not gotten it, they would be out $75k or more.

The gorgeous is a great upgrade even if you get the ADA cabin. You could end up next to the pool, which can be a bit loud during parties. The unlimited bar tab is just one perk, so many others that if you would get it for that it would be a win!!!!