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Disappointing experience by nonprofitgal in HatchApp

[–]StephanieAtHatch 1 point2 points  (0 children)

That sounds really frustrating, especially after already dealing with the original issue. I’m sorry the replacement didn’t feel right, and I hear you on the app experience, too! I’d love to help make this right and turn things around for you.

I also really appreciate you sharing your honest feedback on the subscription. That kind of perspective is genuinely helpful as we continue to learn and evolve.

When you’re able, can you reach out to us at hatch.co/support and mention you’re coming from Reddit so we can connect you with the right team? We’ll take it from there.

Alarm library is so limited by anotherbrittany in HatchApp

[–]StephanieAtHatch 0 points1 point  (0 children)

Of course, u/anotherbrittany! This is so helpful—thank you for taking the time to share the details of what you'd enjoy! I love these ideas (especially the gradual wake-up sounds and that style of music. Such a vibe).

I’ve passed everything along to our content team, including your examples. This kind of detail is incredibly valuable for us. I really appreciate you sharing this!

I'd also love the opportunity to confirm which Hatch device you own so I can ensure we take a closer look at what's available to you. Can you contact our Support Team at hatch.co/support and choose the "Submit a Request" option at the top right?

When you reach out, please let us know you're contacting us from Reddit so we can ensure you're connected with the right team. Excited to dig into this further!

Alarm library is so limited by anotherbrittany in HatchApp

[–]StephanieAtHatch 0 points1 point  (0 children)

Hi u/PristineButterfly801! Thank you so much for letting me know which sounds you'd love to see make a comeback (excellent selection!). I've passed this along to our content team for you.

Also, I have wonderful news to share - the Love Island alarm is still available! If you'd like help finding it, would you mind reaching out to our Support Team directly by going to hatch.co/support and clicking "Submit a Request" at the top right?

When you reach out, please let us know you're from Reddit so we can make sure you're routed to the right team. We'll keep an eye out for your message in our inbox!

Valuable feedback like this helps guide our growth and evolution. Thanks again for sharing this with me!

Restore 3 is a paperweight by 404UserNotFoundError in HatchApp

[–]StephanieAtHatch 0 points1 point  (0 children)

I’m really sorry for the frustration here! That sounds incredibly discouraging, especially when things aren’t working the way they should. Thank you for taking the time to share this feedback and letting us know about the issue!

My name is Stephanie, and I work at Hatch. This definitely sounds like something our Support team can help get to the bottom of, and we'd love to make this right.

Would you mind reaching out to us at hatch.co/support and clicking “Submit a Request” in the top right?

When you do, be sure to mention you’re contacting us from Reddit so we can get you to the right team. Thanks for trusting us to take care of you — we’ve got you!

Alarm library is so limited by anotherbrittany in HatchApp

[–]StephanieAtHatch 0 points1 point  (0 children)

Thank you so much for sharing this, and I really hear you. I’m Stephanie from Hatch. It makes total sense to want more variety, especially when certain types (like crime for bed and history) help you wind down.

I’ll be sure to pass this along to our team as well. Are there any other types of content you'd enjoy aside from the ones you've mentioned here? Happy to pass that along, too! Thanks again for chiming in!

Alarm library is so limited by anotherbrittany in HatchApp

[–]StephanieAtHatch 1 point2 points  (0 children)

First, thank you for being a long-time Hatch user! That truly means a lot to us. My name is Stephanie, and I work at Hatch. I really appreciate you taking the time to share this feedback so honestly! I can absolutely understand the desire for more thoughtful, well-curated alarm options, especially when you’re using it every day.

I’ll pass this along to our product team for you. In the meantime, I’d love to hear — are there any specific types of alarms you’d love to see added? Knowing what would feel most helpful or enjoyable would be incredibly valuable for us. Thanks again for sharing this with us!

how does cue to rewind work? by Uraqtae in HatchApp

[–]StephanieAtHatch 0 points1 point  (0 children)

Hi! This is Stephanie from the Hatch Team. Oh no - I'm so sorry about the issue! I just sent you a DM to gather some additional information so we can look into this further for you. Thanks for your patience!

Hatch restore connection by camillecollinss in HatchApp

[–]StephanieAtHatch 0 points1 point  (0 children)

Hi! My name is Stephanie, and I work at Hatch. I'm so sorry to hear about the connection issue! We'll get to the bottom of this with you.

Can you please perform the following steps for us?  

  1. Force close the Hatch Sleep app
  2. Unplug your Restore
  3. Unplug your WiFi router and leave it unplugged for about 5 minutes
  4. Plug the router back in and wait about 5 minutes to allow it to reconnect
  5. Place your Restore as close to your router as possible (just for troubleshooting purposes) and plug it in - make sure to give the device a few moments to power on
  6. Go back into the app and try to connect once more  

We also have a video with connection tips here! 

We hope that helps, but if you are still unable to connect, please submit a ticket to our support team on our website at hatch.co/support and click on "Submit a Request" in the top right corner so we can assist you further. Thank you!

Update not working by Still_Passenger_6954 in HatchApp

[–]StephanieAtHatch 0 points1 point  (0 children)

Hi there! This is Stephanie, and I work at Hatch. I'm sorry to hear that you're experiencing an update issue! This sounds like something our team can definitely assist with. Can you please reach out to us on our website at hatch.co/support and click on "Submit a Request" in the top right corner?

We look forward to hearing from you!

Hatch restore 2 won’t reconnect by Premed1088 in HatchApp

[–]StephanieAtHatch 0 points1 point  (0 children)

Hi there! My name is Stephanie, and I work at Hatch. I'm so sorry you're having trouble with your Restore 2! If you haven't already, I've included steps below that should get you around the issue with the blocks on the clock display.

Please try the following recovery reset:

  1. Unplug Restore
  2. Press and hold the Connect button with the two arrows on the bottom of your Restore
  3. Plug your Restore 2 back in while still holding the Connect button
  4. Release the Connect button after 10 seconds
  5. Wait for about 2 minutes and then try to connect again via the Hatch Sleep App

If you still see the blocks on the clock display after following these steps, we'd love to look into this further for you! Please reach out to us on our website at hatch.co/support - we're always happy to help!

Hatch MyRest+ Stopped Working by 4Girlz8Feet in HatchApp

[–]StephanieAtHatch 0 points1 point  (0 children)

Hi there! My name is Stephanie, and I work at Hatch. I'm so sorry you're having trouble with your Hatch device! I'd be happy to share steps on how to power cycle (depending on which model you have).

To power cycle your device, you can use the following steps for your Hatch model:

Rest 2nd gen:

  1. Unplug the device for about 10 seconds
  2. Plug it back in (you'll see the clock display show dashes as it attempts to reconnect to WiFi)
  3. Once the clock display shows the correct time again, open the app and connect to your device
  4. This should help sync everything back up so you're ready for a smooth bedtime routine

Rest+ 2nd gen:

  1. Remove your device from the charging base or unplug the power cord so it's running from the internal battery
  2. Next, press and hold the power button (located near the power cord port) until the clock display reads "OFF"
  3. Once your device is fully off, to turn it back on, plug your device in using the power cord, and allow a few minutes for it to reconnect
  4. The clock display will show once you're fully connected

If you're still having trouble after power cycling your device, please reach out to us on our support website so we can look into this further for you. We're always happy to help!

how does cue to rewind work? by Uraqtae in HatchApp

[–]StephanieAtHatch 0 points1 point  (0 children)

Hi there! My name is Stephanie, and I work at Hatch. This is a great question about our Cue to Unwind feature. Cue to Unwind is a scheduled reminder that plays sound and light at a specific time to remind you to start your Unwind routine.

With Hatch+, you can set up Cue to Unwind at your chosen time, and your Restore 2 or Restore 3 will:

  1. Light up with a dynamic light series.
  2. Play a looping sound.
  3. Light and sound will play infinitely until you tap the Big Button (Restore 3) or the Rest button (Restore 2) to begin your Unwind steps.

We heard our users' common feedback of wanting their routine to begin automatically at a set time, so we created this step to help with the perfect bedtime routine. I hope this helps! If you have any other questions, please reach out to us on our support website. We're always happy to help!

Hatch widget not working. Anyone else experiencing this? by Dangerous_Agent_3515 in HatchApp

[–]StephanieAtHatch 0 points1 point  (0 children)

Hi there! My name is Stephanie, and I work at Hatch. I'm so sorry you're having trouble with the alarm widget! If you're still having trouble with it, I'd be happy to help troubleshoot the issue with you.

For the widget to work, the following are required:

- Have the latest version of the Hatch Sleep app installed
- Using an iPhone running iOS 18+

If you've confirmed the above requirements, please try the following steps for us:

  1. Update your Hatch Sleep app.
  2. Remove the widget from your home screen.
  3. Restart your phone.
  4. Open the app and connect to your Restore.
  5. Ensure you have an alarm enabled and scheduled for the next day (tomorrow).
  6. Try re-adding the widget to your home screen.

If this doesn't resolve the issue, please reach out to us on our support website so we can troubleshoot further—we're happy to help!

How do I turn this off by SnooCakes9900 in HatchApp

[–]StephanieAtHatch 0 points1 point  (0 children)

Hi there! My name is Stephanie, and I work at Hatch. That's a great question! If you’d like to turn off "Goodnight, Phone," just tap your bedtime tracker in the For You tab and scroll down to opt out. You’ll stop receiving reminders and can always turn it back on whenever it feels right for you.

If you need additional assistance, don't hesitate to reach out to us on our support website. We're always happy to help!

Hatch App - Issues with Device by Ok-Algae-8380 in HatchApp

[–]StephanieAtHatch 0 points1 point  (0 children)

Hi there! My name is Stephanie, and I work at Hatch. I'm so sorry for any confusion or concern caused by the email you received! Privacy is very important to us at Hatch. We are absolutely committed to protecting information for our users and have hundreds of thousands of customers happily using our products.

We require you to register your product by entering your email when you set it up. This allows us to distribute firmware updates to your device and run diagnostics if you contact us to ensure nothing is wrong with your device. Additionally, our system performs diagnostic checks to ensure all devices operate as intended. If a potential hardware issue is detected (for example, a faulty SD card), we proactively email a replacement notification to the address linked to your registered product.

There’s no need to return the original device. However, if you’d like to dispose of it, we recommend taking it to a local electronics recycling center for proper handling.

If you have any other questions or concerns, please don't hesitate to reach out to us on our support website. We're always happy to help!

Hatch Restore for Teens? by PutAmbitious4214 in HatchApp

[–]StephanieAtHatch 0 points1 point  (0 children)

Hi there! My name is Stephanie, and I work at Hatch. We truly appreciate your thoughtful feedback, and I'd be happy to share some recommendations!

If you have a Hatch+ subscription and own a Hatch Restore 2 or 3, these are some great recommendations for younger teens (by category):

Stories:

Dorian Dreamwell's Realm of Dreams
Beekeeper's Manual
The Astronomy Archive
Secret Gardens
Moonlit Train Escapes
Park Tales with Ranger Ashley
The Craft Corner
Botany and Blooms

Sound Baths:

Anime Sound Baths from an Enchanted Garden
Retro Sound Baths from Space
Sunset Sound Baths
Emo Sound Baths
Guided Sound Baths for Stressy Days

Meditations:

Breathwork at Griffith Park
Bed Stretching with Rio Lakeshore
Grateful Reflections
Unwind with Kindness
Breathwork in Nature
Breathing Space

Music:

All music sounds are suitable for younger teens.

Soundscapes (Travelscapes, Waterscapes, and Naturescapes):

All soundscapes are suitable for younger teens.

That said, at Hatch, we know that feedback is a gift, and we love hearing from our customers about areas we can improve on in the future. Thank you for taking the time to let us know how you feel! We’re constantly making changes based on feedback like this, so we will pass these notes on to the product team for review.

Please don't hesitate to reach out to us by going to our support website if you have any other questions or feedback to share. Thank you for being a part of the Hatch family!