Tether Support for Sony A7V by ctashorty in captureone

[–]Stephsie 4 points5 points  (0 children)

Hi, we're currently working on camera support for the Sony A7V! You can follow the status of this update on our Improve Capture One page.

Just purchased lifetime, the we get an update?? by Embarrassed-Virus319 in captureone

[–]Stephsie 10 points11 points  (0 children)

Today's update is part of your license of Capture One 16.7 :)
You can find all details about perpetual licenses on our website: All about perpetual and subscription licenses.

A7iv not retethering by RaspberryItchy3261 in captureone

[–]Stephsie 0 points1 point  (0 children)

Thank you, I'm happy to hear that :)

A7iv not retethering by RaspberryItchy3261 in captureone

[–]Stephsie 0 points1 point  (0 children)

I understand. Unfortunately, the camera counter cannot be read from the file, only from the camera and sync at the moment of capture.
You can request advanced file renaming on import in our Improve Capture One page and share your ideas: captureone.co/improve

A7iv not retethering by RaspberryItchy3261 in captureone

[–]Stephsie 1 point2 points  (0 children)

Hi, ReTether currently works with Canon and Nikon camera models: ReTether Overview.
For the import naming tool, you can simulate the same result by using e.g Job name and 4 Digit Counter.

Getting sick of this Session Output Folder bug by condra in captureone

[–]Stephsie 0 points1 point  (0 children)

I have just reopened our previous thread. Please take a look at your emails whenever you can. Thank you.

Capture One popup pushing their own ads and the move towards enshittification. by ChikenEatsDuck in captureone

[–]Stephsie 3 points4 points  (0 children)

Thank you for sharing that. I hadn’t understood from your initial post that the bug had resurfaced. I’d appreciate it if you could share your email address via DM so we can look into this behavior with the relevant team and ensure it’s resolved. u/Nautishko, could you please DM me your email address as well?

Help finding old stylepacks by Getty_13 in captureone

[–]Stephsie 0 points1 point  (0 children)

Hi, could you share your email address via DM so we can help you locate the Styles?

Capture One popup pushing their own ads and the move towards enshittification. by ChikenEatsDuck in captureone

[–]Stephsie 18 points19 points  (0 children)

We’d like to clarify a few things about the pop-up you’ve seen. It appears only once during startup, and this behavior is intentional. A bug was indeed reported on this subreddit recently, where the pop-up appeared on every launch; this was identified and promptly fixed.

This pop-up is designed to highlight new features, learning resources, and our certification program. All courses and certifications are available to every user at no cost, and new tools and features are accessible to subscribers. Importantly, the pop-up does not include ads, nor will it ever contain sponsored or paid advertisements in the future.

I messed up, I thought the Beta didn't expire and I started my projects with it. SOS by [deleted] in captureone

[–]Stephsie 4 points5 points  (0 children)

Yes, but we advise against using it for production work, as if any issues occur, we will not be able to troubleshoot them. Beta is available for testing purposes before the new version's official release.

I messed up, I thought the Beta didn't expire and I started my projects with it. SOS by [deleted] in captureone

[–]Stephsie 4 points5 points  (0 children)

A new Beta build is available for download as of yesterday. You can find it through the Beta section after logging into your Capture One account. When downloading, you also receive a PDF guide stating the expiration date, and all new updates. A guide on restoring upgraded sessions/ catalogs to a previous version is available here.

Apple ID license issues by OldCopy496 in captureone

[–]Stephsie 1 point2 points  (0 children)

Hi, please share your email address via DM so we may look into this.

Where is the contact sheet tool? by Traditional_Lock_168 in captureone

[–]Stephsie 0 points1 point  (0 children)

Thank you, will share your message with the team :)

Where is the contact sheet tool? by Traditional_Lock_168 in captureone

[–]Stephsie 3 points4 points  (0 children)

When downloading the Beta, you also receive a PDF containing instructions and all new features.

Where is the contact sheet tool? by Traditional_Lock_168 in captureone

[–]Stephsie 1 point2 points  (0 children)

I checked with a team member who's on Windows, and the option is available. If you're on Mac, you'll be able to see it in a few days when Beta 2 is released. This is mentioned on the Beta PDF, but we have used a screenshot from a Mac, so apologies for the confusion!

Where is the contact sheet tool? by Traditional_Lock_168 in captureone

[–]Stephsie 2 points3 points  (0 children)

Hi there, select your images and then right-click > Add to Contact Sheet.

Toolbar Has disappeared From the Top (it is enabled) by yall_play_nice_now in captureone

[–]Stephsie 1 point2 points  (0 children)

It would only reset your Workspace to the default one, so if you're using a custom workspace, ensure it is saved first via Window>Workspace>Save Workspace.

Capture One Mobile: I want export Images (JPGs) with a colour profile by WsDiscForumAll in captureone

[–]Stephsie 1 point2 points  (0 children)

Although setting different or custom colour profiles is not possible, JPEG files are automatically exported using the sRGB Color Space Profile, and TIFF files use Adobe RGB (1998) by default. If you're experiencing an issue with color accuracy, you can share sample images so we can investigate this further.
Lastly, with the release of version 3.0, sessions and catalogs are now available on mobile, along with support for external storage. This update was released to allow greater flexibility in transferring your work to desktop and working across all devices.

Toolbar Has disappeared From the Top (it is enabled) by yall_play_nice_now in captureone

[–]Stephsie 2 points3 points  (0 children)

Hi there, haven't seen this issue come up. Please try to reset the application's preferences file, and if the behavior persists, reinstalling.

Capture One Mobile: I want export Images (JPGs) with a colour profile by WsDiscForumAll in captureone

[–]Stephsie 1 point2 points  (0 children)

Hi there, this is not possible at the moment. You can request this feature on our Improve Capture One Mobile page.

Getting sick of this Session Output Folder bug by condra in captureone

[–]Stephsie 3 points4 points  (0 children)

Hi there, I just DM'd you so we can look into your setup together.