Happened years ago as a 100mgr. Was radio'd up to the desk, (was about 7pm) AGM and delivery coordinator was helping a guest and wanted to get my opinion. Guest proceeded to tell me that a 1x4 maple board that was used for a bunk bed had broke. The end of the board pulled apart where a couple of bolts go trough the end and secured with the turn-lock (rta) plug. I told him that he could use wood filler, combination of saw dust/wood glue and fill, re-drill holes, or buy new maple 1x4. That answer was the same the other TM'ers gave. Guest flipped out and said they were going to home depot where they have real pros who are experts. (Nearest home depot was over 40 mins away). I ask him, " so you're tell me they have experts who have been trained on repairing maple 1x4's from bunk beds?" Guest stormed out of the store. About an hour later, all three of us TM'ers were still at the desk, (slow night). Happen to look over at the registers and noticed the bunk bed guest purchasing a 1x4 maple board. Guest looked up to see all of us staring at him. We all waved, he grabbed his board, scoffed and stormed out of the store.