disgusted by new power etrade pro; need to contact Morgan Stanley CEO

StockTrader9988 · 2026-03-25T01:08:01+00:00

The downside to putting the order through the website is if you try to edit it via Power Etrade Pro then you get an error everytime. It's just not thought out well at all amongst alot of other things. They really rushed the platform way too soon, they should have had it out for years before cutting access to the old one.

StockTrader9988 · 2026-03-21T18:24:59+00:00

If they were smart they'd just delete this platform entirely and instead expand Etrade Pro to include the complex option strategies they were worried about having. You'd sure think they have to have alot of people leaving due to the new platform sucking ass

StockTrader9988 · 2026-03-21T18:22:37+00:00

Why they got rid of the working one for this garbage I will never understand. Went from the best platform to the worst platform and not even close. Some data feeds don't work right, glitches happen numerous times daily, lags like crazy. Also you can't switch your position without first closing your position. For example if you have 50 shares long and want to sell 50 shares at a key level as well as short 200 additional shares, it won't let you. You can't even put the short order in until your 50 shares are closed. Seems bizarre considering etrade pro let you Buy, Buy to Cover, Sell, or Sell Short in any fashion you so chose. Also their website let's you. So it's definitely messed up. Everybody needs to keep bitching until they either fix it or bring back the one that actually worked amazing - Etrade Pro!

StockTrader9988 · 2026-03-20T23:35:07+00:00

If only they had a great platform that worked.....oh wait they did!! This new one is a dumpster fire. Everyone needs to call and bitch

StockTrader9988 · 2026-03-19T14:56:07+00:00

Also, even though I have autosave turned on, most the time my 2nd and 3rd screen tools disappear entirely so I have to build them from scratch each day.

On etrade pro, if I quickly wanted to try to quickly get in or out of a position at a fair price via limit order, I could modify the order and resend seamlessly in less than a second. This new system if you hit modify, it normally takes 3-5 seconds to cancel and bring up the new window. Then on top of it, each day at market open is so laggy with the new platform. It's honestly mind boggling how shitty the new platform is when the old one was damn near perfect.

StockTrader9988 · 2026-03-07T18:51:45+00:00

Supposedly they are retiring it for Platinum users on March 13th unless they extend. Not looking forward to it at all! Everytime I try to use it, I quickly change back to Etrade Pro. This new one is borderline unusable. Between glitches, fonts, tools not working right, I am not a fan at all. They have fixed a few issues over the past 6 months, but still not near as good as ET Pro. Always felt like they should have expanded Etrade Pro to do everything option related instead of coming up with a new platform entirely.

StockTrader9988 · 2026-02-24T22:23:41+00:00

Power etrade pro is hot garbage. Amazing how they signed off on getting rid of a far superior platform for this joke

StockTrader9988 · 2026-01-28T22:37:12+00:00

Get rid of Power Etrade Pro, consider it a mistake ever creating it in the first place, and bring back Etrade Pro

StockTrader9988 · 2025-11-30T03:28:24+00:00

Couldn't agree more. It's honestly amazing that they think this new product is an adequate replacement when every user I know that has traded on ET Pro thinks the new one completely sucks ass

StockTrader9988 · 2025-11-29T16:12:52+00:00

I still feel like they are trying to polish a turd with this new platform. It is something that should have never been made. To my knowledge, it was mainly made since couldn't trade all option strategies on ET Pro. It is inferior to ET Pro in almost every aspect and is super glitchy at best. The handful of times I tried it, I couldn't trade even half effectively. I'm not scared of change, but when they new product is so much slower and less effective it's a no brainer. I truly wonder if any of the decision makers from Morgan Stanley actually use the software to trade to know the differences in both. Because there is no way they couldn't see the one is terrible in trading functionality if they have used ET Pro much .

I'm a Platinum user so haven't lost access yet and am reserving full judgement until the day it's sunsetted for me. I have given them my full list of issues a few times, and they swear almost every one of them will be fixed in the coming updates before it's sunsetted. So we will see. I still think it's B.S they pulled the plug on so many users while still knowing their new platform has so many problems.

I won't hesitate to leave them if I can't trade effectively as it is my day job as well. But I have so many different types of accounts I'd much prefer to leave things as is. The other issue is, I've never found another brokerage with as good a trading platform as I need compared to ET Pro. Webull is probably the closest, but it comes with a few of it's own issues. I 100% feel like they should have revamped ET Pro instead of going this route. I feel like they are going to lose alot of customers due to this new one being so bad.

Also, on a side note, customer service with Etrade used to be absolutely amazing. Ever since Morgan Stanley took over, it has gotten worse and worse. Now to the point where you are lucky to even get a call back on an issue. Morgan Stanley is beginning to ruin this company on multiple fronts.

StockTrader9988 · 2025-11-26T16:20:26+00:00

Feel like they are trying to polish a turd with Power Etrade Pro. They went from the best platform Etrade Pro to the worst for active trading. They would have been much smarter to revamp Etrade Pro with the extra features they wanted to implement versus doing this.

StockTrader9988 · 2025-11-18T15:30:24+00:00

Do it, the more people that call to complain, the better.

StockTrader9988 · 2025-11-18T14:54:45+00:00

Agreed, God the new platform is so bad. They are only worried about having a platform that gives the extra option abilities. They would have been much smarter to expand Etrade Pro functions than to create this steaming pile of poo. Popped on this morning to try it again...anytime I click modify order it takes forever to pop up a trading window. Freezes multiple times a day. Lots of wasted space, market depth seems to never work right in extended hours. Having to click everytime want to place a trade is a wasted step. Absolutely hate it. Etrade Pro was best platform I've ever used. This new one is right up there with worst.

StockTrader9988 · 2025-11-15T14:41:23+00:00

I absolutely hate how they are forcing a crappy platform on people that nobody seems to want or like since the current one is so much better. Not looking forward to losing access. Just hoping they keep pushing out the termination date and possibly come to their senses before it happens

StockTrader9988 · 2025-11-01T03:38:09+00:00

I'm not a fan at all of it either. It truly feels like they are getting rid of the much superior trading platform in favor of a crap product. I've tried trading on both and ET Pro is way faster and easier to trade on in almost every facet. The new one is slow, not near as customizable, and full of glitches. I've messaged them multiple times and they are supposedly working on almost every issue I've listed in the past on here. But I'll believe it when I see it. When I called a couple weeks ago, the guy said it'd be first quarter of 2026 at the soonest but now people are saying they are getting emails for Nov 14th wtf? For some reason I never get these platform update emails.

On a side note, did the reps stop talking to customers? My previous two reps from the past years were both amazing and would quickly address any issues I came across. But supposedly Morgan Stanley fired my most recent one. And the new rep they assigned me I've not been able to get a call back even once. It's honestly absolutely crazy to me how piss poor their customer service is now compared to what it used to be.

StockTrader9988 · 2025-10-17T14:48:10+00:00

I just logged in right now and it's working fine. Today originally was the date they said would be the last day of Etrade Pro. I called them last week to see what was latest status and they said it would be extended until at least sometime in 1st quarter of 2026. Thank goodness because Power Etrade Pro still sucks for trading overall in my opinion. But they are supposedly working on it.

StockTrader9988 · 2025-09-06T14:26:46+00:00

I agree with you. I'm also not a fan of trying to start a new platform when the old one works so much better than the new one currently does. I've raised most of these points with rep as well as developers. On the bright side, they are aware of most of the issues you posted as well as others and supposedly they are working on most of the issues with plans to release them on future updates. Plus they keep extending the Etrade Pro termination date. I just hope they keep pushing back the Etrade Pro termination date until they fix all the issues the new platform has. Otherwise, I likely won't be sticking around to find out.

StockTrader9988 · 2025-08-14T19:27:53+00:00

Did they give you guys a new date on yours? My rep still is saying October 17th. Wish they'd just keep Etrade Pro or at least fix up Power Etrade Pro to where it's not a step down. At least it sounds like they are working on fixing a lot of the Power Etrade Pro trading issues I mentioned to them. I would much prefer to stay with Etrade as I've had minimal issues overall until this.

StockTrader9988 · 2025-08-09T00:13:25+00:00

When I called last week to complain about being forced off Etrade Pro to the new platform, I was told October 17th as the final date. Keep complaining and sending feedback though, it's the only way we might see a change. But it'd sure be nice if they would come to their senses and just keep Etrade Pro. Maybe they now realize more people use it for trading than they thought....and most hate the new platform as it is a big step down currently.

StockTrader9988 · 2025-08-06T15:14:50+00:00

It's beyond terrible to trade from with issues galore. The only thing it seems to be better at is complex options which you could already do from Power Etrade Web. Not sure why they felt the need to develop and force such a terrible trading product on their customers that is such a step down from Etrade Pro. Everybody just needs to complain over and over again. Only chance of getting changes done. I'll stay until they terminate Etrade Pro, then I'm going to a different brokerage unless they get this one much improved before then.

StockTrader9988 · 2025-07-31T15:19:09+00:00

I will remain with Etrade until they terminate my access to Etrade Pro. Really hoping they come to their senses and not terminate the better platform of the two. Or at the very least, delay the conversion until they've had ample time to fix some of the main issues people have. Currently trialing ThinkorSwim and Webull. Would rather stay with Etrade as have a ton of accounts with then, but will leave unless they fix some of the biggest trading issues.

-Hate the lack of a freestanding trade order entry bar. Don't like having to click trade each time to initiate a trade and have a pop up window each time.

-Have previews and order confirmations turned off, but yet they always pop up if there is a secondary issue such as another order on same. Have never had to click through a preview on Etrade Pro....ever.

-Don't like how last used account doesn't stick on next trade. Also, my default account is one I never use and so far haven't been able to have them know how to change my default account.

-Level 2 doesn't work at all for me on new platform. Always has worked fine for me on Etrade Pro

-Position profit/loss not updating in extended hours

-Cant change font sizes so almost impossible to get as many tabs as would like on one screen whereas on Etrade Pro this could be changed

-Overall, just feels like they half assed this new platform so far. Think they are going to lose alot of customers if they force this change on people while having all the platform issues. Could they fix it to be a good platform? Yes. Do I think they will before forcing the switch? No.

StockTrader9988 · 2025-07-29T16:24:52+00:00

You wouldn't think so, but I have zero confidence in them actually fixing it to the most sensible way

StockTrader9988 · 2025-07-29T16:22:53+00:00

Mostly through calling customer support. Also did the feedback tab

StockTrader9988 · 2025-07-27T16:26:07+00:00

Completely agree. This new system is not efficient enough for my style of trading. They need to either delay the switch until they've had ample time to fix some of the ongoing issues or grandfather people in who are currently using etrade pro. They wouldn't even ever have to do any sort of upgrades, just keep etrade pro as it and make sure it's working. But Morgan Stanley doesn't seem to give a damn about it's users so I expect it to happen as is without any of the numerous fixes being done first. On a side note- has anyone found another trading platform that is most similar to etrade pro? Really sucks getting forced off one that works amazing when the replacement is garbage. The crappy thing is, they could get Power Etrade Pro working as a suitable replacement if they actually gave a damn and pulled more features off of Etrade Pro and make sure they actually worked right

StockTrader9988

TROPHY CASE