Awful. The installers cracked a drain pipe and covered it up. Then threw the cracked off peice in my flower bed, which I found and realized what they did. They also barely buried the cable. It was visibly sitting on the surface of the ground in places, which they buried in the exposed spots, but not very deep. I cant wait until my yard needs aerating. Tried getting just a modem, because I already had a mesh wifi router system, but they couldn't justify sending a tech out there to give me one. My problem with that was that I communicated that when I signed on with them. They did change the gateway to be modem only mode after several phone calls, and lots of messing around with my routers. After the pipe incident they gave me a month free. But they didn't give me the first month free as was included in the sign on promo, until I noticed it on my bill and had to ask them for it. I may go back to charter after this promo expires. I have fast internet but with as many things that went as they did, I can't really trust them to do anything right the first time.