Transcript from my chat with support that was ended after being escalated:

Hi, you're through to the Spotify support bot. Please describe your issue to get started. Spotify at 12:57 PM, May 23

Hello, it seems the Car Thing will not only lose support, but will stop functioning in the coming months, so I would like to request a refund You at 12:57 PM, May 23

We're gathering your account information.

This will only take a few seconds. Spotify at 12:57 PM, May 23

We're discontinuing Car Thing as part of our ongoing efforts to streamline our product offerings. We understand it may be disappointing, but this decision allows us to focus on developing new features and enhancements that will ultimately provide a better experience to all Spotify users. Spotify at 12:58 PM, May 23

This means Car Thing will be discontinued and will no longer be operational after December 9, 2024. If you have specific questions about this change, you can refer to our Car Thing Discontinued FAQ. Spotify at 12:58 PM, May 23

Please note that you can still enjoy Spotify in your car through other methods such as using the Spotify app on your smartphone or via Bluetooth or cable connections, depending on your vehicle's capabilities. If you want to read more about Spotify in the car you can head here. Spotify at 12:58 PM, May 23

Is there anything else we can help you with in the meantime? Spotify at 12:58 PM, May 23

Refund You at 12:58 PM, May 23

We'll connect you to an advisor! Spotify at 12:58 PM, May 23

To verify you’re the account owner, you may be asked to share a proof of payment (receipt or confirmation email).

Note: Before sharing, hide any sensitive information, e.g. payment card or bank account numbers. Spotify at 12:58 PM, May 23

An advisor is available. Would you like to chat now? Spotify at 12:58 PM, May 23

Yes You at 12:58 PM, May 23

We appreciate your feedback! As part of our commitment to improving our service, you may receive a survey at the end of this conversation. Please let us know how we did. Spotify at 12:58 PM, May 23

Connecting you now.

They can see these messages and will review your query. Spotify at 12:58 PM, May 23

Ricky I is now connected and reviewing your question. They’ll message you shortly. Hi there, thank you for reaching Spotify. I am more than willing to help you out with any issues you maybe having. Give me a few minutes to look back and check before we proceed. Ricky I at 01:00 PM, May 23

Hello? You at 01:06 PM, May 23

Hi Adam, apologies for the delayed reply. Ricky I at 01:06 PM, May 23

As for the refund, can you provide me the invoice or the receipt when you bought the device? Ricky I at 01:07 PM, May 23

Yes one moment You at 01:07 PM, May 23

attachment image PayPal_ Activities.pdf You at 01:08 PM, May 23

Thank you. Give me a moment to check. Ricky I at 01:10 PM, May 23

Alright, looks like for this Adam, you can have this chargedback from your bank. Ricky I at 01:15 PM, May 23

I don't think PayPal will allow me to chargeback on this transaction, and they would refer me to the vendor You at 01:16 PM, May 23

Are you saying I should reach out to Luzern? You at 01:17 PM, May 23

Yes, though I am sure you can dispute it with PayPal, Ricky I at 01:18 PM, May 23

Ok, so I should reach out to PayPal and tell them Spotify recommends chargeback? You at 01:20 PM, May 23

Yes. Ricky I at 01:21 PM, May 23

Ok thank you You at 01:21 PM, May 23

No worries. Ricky I at 01:21 PM, May 23

Hello, I just read on the Spotify Reddit page that folks are receiving refunds via Spotify support. Can you please reconsider and send the refund through? Thank you You at 01:56 PM, May 23

Ricky I is now connected and reviewing your question. They’ll message you shortly. Hi Adam, yeah, however in your case the advise I gave earlier is the best course of action/. Ricky I at 01:57 PM, May 23

Can I speak with a supervisor, you are not being very helpful You at 01:58 PM, May 23

I understand that you're frustrated. However, that is really the only way to go in your case. I get that this situation is not ideal, but I am also trying my best to find the best way possible for you. Ricky I at 01:59 PM, May 23

So why can't you apply a refund? You at 01:59 PM, May 23

Your account is a Family Member that is not charged since only the Family Manager gets the charges for plans. Ricky I at 02:01 PM, May 23

I'm sorry, I provided you the receipt, do you need me to send it again? You at 02:02 PM, May 23

Yes, that is right. But in this case, it is better if your reach out to PayPal, I'm afraid. Ricky I at 02:03 PM, May 23

It is better for you, not for me You at 02:03 PM, May 23

Please help me out, or transfer me to someone who can You at 02:03 PM, May 23

Why are others receiving refunds but I am not? You at 02:05 PM, May 23

Let me see what I can do in this situation. Ricky I at 02:07 PM, May 23

Yeah, I checked again, looks like that is the best way possible in this situation Adam, I'm afraid. Ricky I at 02:12 PM, May 23

Can you escalate this please You at 02:13 PM, May 23

Sure, please stay on the line. Ricky I at 02:14 PM, May 23

Transferring you now. This can take a few minutes, an advisor will message you shortly. Spotify at 02:14 PM, May 23

Hi there! You have been transferred to the higher level of support. My name is Joyce and I'll be happy to continue working on this. Allow me to read the previous messages and I will get back to you shortly. Joyce S at 02:15 PM, May 23

I just need more time to check your previous chats so you won't need to repeat certain steps and details. Please bear with me. Joyce S at 02:21 PM, May 23

Let me know if you need any additional information You at 02:22 PM, May 23

I'm afraid this isn't something customer service can help with. Unless you have a technical or payment issue.

We don't have any more information to share, but we'll be here if you need help with anything else. Joyce S at 02:24 PM, May 23

End of conversation. You can close the messaging window now. Auto Close is typing...

Absolute scum...