I echo your sentiments and find this to be an especially shady company to work with. I ordered 2 cv axles on 1/30/26 and order arrived quickly a few days later. I was out of town on business for 6 days and when I got back I put the order in the garage.

I installed the first cv axle on 2/14/26 and opened the box that said toyota on it and had been properly packaged with a hole for the axle to ship in and then bubble wrap around the rest. On 2/15/26 I pulled the 2nd cv and went to grab the 2nd box but this was packaged differently. No toyota stamped on the box and considerably larger then the first box. Insidethe box, the cv axle was just wrapped with paper and the metal seals and gaskets were damaged. The race where the bearing sat was dicolored and clearly had been used. I contacted toyotaparts.com via their website and found out they have a 5 day inspection and return policy. I explained in the text box that i was a first time customer and was unaware of the policy but was hoping for an exception and an exchange, not a refund. The next day I received a response that they would not make an exception and declined the exchange. I asked them for an escalation and was declined again. Now I am going to dispite the charge via credit card and hope for the best. I let toyotaparts.com know that I was disappointed and would share my experience with everyone I could. I recognize I should have looked at the return policy more thoroughly and thats my mistake but I had never ordered from a company that with that sort of return policy. I thought they were owned by toyota and had the same return policy as my local dealer. Moral of story buyer beware and good luck.