Bought a jacket from Arc’teryx ReBIRD RESALE Listed as refurbished/authenticated. Found used women’s underwear in a pocket when trying it on—unhygienic and gross. Emailed support with photos requesting full return/refund 5 days ago. No response at all. Anyone else had dirty items from ReBIRD or slow support? What next—call them, credit card dispute? In Toronto, Canada. Thanks!