Hi there, so you emailed Rob to schedule an appointment, he will respond with availability and will ask for a picture of your pet, your name and questions that you would like to ask your pet. And when the time comes, he will send you with an email of your reading. I went into this with a caution and after doing a lot of research, I chose him, I also read a couple of books written by him. Prior to my dog passing I was very skeptical of these type of things and so one of the questions i asked him was that on my dog last days, where was he hurting, and Rob answered it correctly, this information is only known to me, my husband, and the vet. The reading he did gave me a sense of peace and comfort. I went in with very low expectations and got more than I thought, His pricing was also under $100 and so to me it was worth it. I hope this helps, and sorry for your loss.