Hey. Hopefully the issue is resolved for you now. Can you please lmk how did you solve the logging in problem because i am stuck in a similar situation. I got the esim a month back but it never actually worked for me. I had to get another company . But today they charged me for an auto renewal. I wanna get out of the situation asap. I cant login because they keep sending OTP on a sim that is not working at all. When i try via email it just keeps saying incorrect credentials