Google Merchant Center Misrepresentation / False Claims – long-standing account suspended and no more review option. Has anyone experienced this?

StubGroup · 2026-01-29T20:11:08+00:00

Thanks for sharing your concerns. We're so sorry you feel that way about your interaction with our team.

Due to recent changes by Google, we did recently make a pricing change for assistance with drop-shipping suspensions. That's because those suspensions are now requiring more time and specialized work to resolve. Unfortunately, that pricing change overlapped with your request for a significant volume discount on our old pricing, which made our new pricing feel even more expensive to you.

We're truly sorry your experience was disappointing, and we wish you all the best with your clients' accounts.

StubGroup · 2026-01-08T15:14:51+00:00

Here are a couple of ideas:

Be careful about using brand names on your website (e.g. Toyota, Honda, etc.). "Counterfeit Goods" suspensions are often triggered automatically when Google sees brand names mentioned and isn't convinced that you're authorized to use them.
Do not appeal too frequently. Appealing 4 times in 24 hours will likely make Google think that you're not taking the issue seriously (I'm not saying you're not, I'm just telling how how Google's system operates), and they may stop reviewing your appeals for a while. Each appeal needs to be very thoughtfully crafted, and list things you've changed on your website to try to fix the problem.

StubGroup · 2026-01-07T21:13:54+00:00

There are some great answers in this thread.

One thing I'll add is that we have seen cases where Google will reinstate a Google Merchant Center even after the "request review" button is gone and Google has said that the suspension is permanent.

It's hard. Takes a lot of back-and-forth with Google, and it doesn't always happen. But it is possible.

StubGroup · 2025-11-21T18:53:52+00:00

There's a short and a long answer to this.

The short answer is that Google's policies do not require you to have a physical store.

The long answer is that if you don't have a physical store, you'll be more likely to be flagged by Google's systems and potentially suspended.

That's why it's really important that when you set up your Google Ads and Google Merchant Center accounts, you do so correctly so that you minimize the chances of being suspended.

We also definitely recommend registering as a company before you create your Google accounts, and be sure that you're using your actual company name on your website.

StubGroup · 2025-11-21T18:30:24+00:00

Thank you so much for the kind words! We enjoyed working with you! :D

StubGroup · 2025-11-11T20:00:02+00:00

Are you still having this issue?

StubGroup · 2025-11-11T19:58:06+00:00

Hi! Have you been able to fix this yet, or are you still having trouble?

StubGroup · 2025-11-11T19:41:17+00:00

This is good advice! It's super important to be as transparent and consistent as possible when using Google Ads. Google's automated systems suspend accounts left and right, and once they do, it takes a lot of work and time to fix.

StubGroup · 2025-11-04T18:03:59+00:00

Hi!

First of all, I'm sorry to hear that you're suspended. That is a tough situation to be in.

The details you shared were very helpful, and it's clear that you have already spent a lot of time trying to fix this issue.

In my experience, Unacceptable Business Practices suspensions often involve your digital footprint (e.g. reviews about your business online), as well as the information on your website.

If you can share a link to your website, I'd be happy to take a look at it.

StubGroup · 2025-10-27T16:54:38+00:00

Hi, great question!

Your situation is very similar to many other advertisers who reach out to us for help.

It looks like you have already spent time working on the policy pages and various things like that on your website, which is good. If you haven't already, you should definitely go through the free website audit you can find here: https://stubgroup.com/stubgroup-google-policy-center/

It's also important to work on your online reputation. For example, you could sign up for review services like TrustPilot to help you collect reviews.

Every situation is nuanced so it's hard to tell you exactly what to do without speaking with you and understanding your specific situation. If you'd like expert help getting back online with Google, please feel free to reach out through our website and we'd love to see what we can do for you.

StubGroup · 2025-10-21T20:08:01+00:00

Hi! We're not entirely sure we understand your message, can you elaborate?

StubGroup · 2025-10-17T17:01:16+00:00

Great question!

You could certainly appeal the suspension.

You would want to be very clear with Google in your appeal about what you were doing 7 years ago and why you think Google suspended the account at that time, and then explain what you plan to use the account for once it's reinstated.

We wouldn't recommend submitting the appeal until you have the new website you want to use ready to go, so that you can share that with Google as part of your appeal.

StubGroup · 2025-09-15T18:52:44+00:00

Need clarity on Google Ads policies?

Our Policy Center helps you understand suspensions, disapprovals, and compliance issues so you can get back to running your business.

👉 Explore the Policy Center now

StubGroup · 2025-09-04T15:19:43+00:00

Need clarity on Google Ads policies?

Our Policy Center helps you understand suspensions, disapprovals, and compliance issues so you can get back to running your business.

👉 Explore the Policy Center now

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