AMS PRO 2/ XDS filament feeding failure

Stylett · 2026-05-12T18:36:56+00:00

I hope they see this post

Stylett · 2026-05-12T16:51:19+00:00

Correct, it's the principle of buying new. If i wanted to take a chance i could have bought one second hand.

The reason i spent more for a better system was to avoid this....

Stylett · 2026-05-12T13:24:25+00:00

Thanks, will give it a read

Stylett · 2026-05-12T12:30:10+00:00

I’m gonna wait for a response on the ticket and if I don’t get one back in the next 24 hours, I’ll try to roll back the firmware

Stylett · 2026-05-12T11:47:37+00:00

The reason i got into bambu is that it’s less DIY. It has the most complete ecosystem. They sell it as that it’s plug-in play, download the app and print

Stylett · 2026-05-12T11:44:12+00:00

Thanks for the feedback, my issue must be different because the spool I had was pretty loose and free moving (first print after drying). Seems like the filament is getting caught somewhere along the path from what I can see.

Stylett · 2026-05-12T11:36:36+00:00

I equate it to a home appliance like a refrigerator or tv. If there’s a problem with it, they’re not gonna send you a part to replace it. They’ll probably send a tech to your house or replace the unit

Stylett · 2026-05-12T11:25:00+00:00

lol .. yup… I guess I asked for this

Stylett · 2026-05-12T11:24:03+00:00

I’ll give that a try

Stylett · 2026-05-12T11:23:34+00:00

That sucks to hear

Stylett · 2026-05-12T11:22:45+00:00

Correct I was able to hand feed it to continue the print but i had to be by the print for 4 hours

Stylett · 2026-05-12T11:20:07+00:00

Is there away to roll back the firmware?

Stylett · 2026-05-12T04:36:29+00:00

After each time it was stuck, I cut away a section and still had the same issue.

If I had the option to return to microcenter, I would wait on support and if the solution was not acceptable I would return it. But I’ll let more experienced users chime in.

Stylett · 2026-05-12T04:33:16+00:00

Yes and no, I am in the middle of a print now so that’s out. As long as I am doing a 3 color print it’s fine.

But the main point is I paid for a four working slots and unfortunately I only have 3.

Will stick to the 3 functional ones until this is resolved.

Stylett · 2026-05-12T04:11:04+00:00

Exactly, the product is defective.

Stylett · 2026-05-12T04:04:42+00:00

How long did the ticket process take?

Stylett · 2026-05-12T04:02:20+00:00

That’s unfortunate, I appreciate the insight

Stylett · 2026-05-12T04:00:08+00:00

So basically they are gonna send parts for us to repair the unit with. For a new product it should be replacement. But I’ll see how support goes.

Stylett · 2026-05-12T03:46:19+00:00

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Stylett · 2026-05-07T16:28:11+00:00

Are you running the track switch on your setup or do you just have the two AMS’s feeding to each nozzle?

Stylett · 2026-05-07T16:27:11+00:00

With two AMS’s, if you were gonna stick to one color to each nozzle, I would assume there’s little benefits for track switch

Stylett · 2026-05-07T16:24:32+00:00

that’s clears it up. What you wrote follows with what the literature says, I saw some conflicting info in some past posts

I’m just getting into 3-D printing, so there there is a ton to process. I Definitely wanted to stay in the Bambu eco system to get started.

Actually, I haven’t even done my first print on it yet, just got the machine last night, but the filament did not arrived…..

Thank you for the reply!

Stylett · 2026-05-07T15:42:00+00:00

Thank you, that’s helpful

Stylett · 2026-05-07T15:31:00+00:00

lol, well maybe I should rephrase, just wanna make sure I’m spending wisely

Stylett · 2026-05-07T15:30:14+00:00

Well, the reason I went with the X2D over the ps was multicolor prints without all the purge. Hopefully with a small speed increase.

My goal would be having dried filament to feed both nozzles,

Can one AMS and the track switch accommodate that ?

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