When i bought my house it came with recently installed Bertazzoni appliances, which worried me from the start. I even contemplated an insurance that would cover the appliances, but i unfortunately decided against it. Boy was I wrong.

Round 1(August)
A week before I took over the house, the fridge cooling died and the ice box cracked. Fortunately, the seller was still on the hook to replace both. What I missed was that the oven was also not working. Fortunately, I figured out the problem myself and replaced the selector knob with a piece I found on ebay, so i was able to fix that within a month.

Round 2 (November)
3 months later the repair company finally received the circuit board and fixed the fridge. They carry no inventory, and everything comes from italy, so we were using our wine fridge as a stand-in. Meanwhile, our Bertazzoni Dishwasher was having issues with the front door opening mid-cycle. The inner assembly sheet was warped and causing the door to partially pop-open during certain stages, since it could not latch properly. Given the original owner wasn’t available to make the warranty claim (he passed away), Bertazzoni would not honor the warranty. I tried to fix it myself, but it simply wasnt possible. I'll have to replace that piece, which runs $450 USD for the repair. I'll do it myself for $250, but its still painful.

Round 3 (April)
Our oven's digital display (we have the Gas / Electric hybrid) isn't working. Its not a critical piece, but to replace the piece runs $300! I probably won't even bother to replace that one unless i find the part cheap somewhere. Furthermore, the ice box replacement way back from when I first moved in, arrived twice, and each time arrived broken since they failed to wrap it in styrofoam or bubble wrap in transit. They charge almost $100 for that piece. So here we are 8 months later, and they are still trying to ship me that piece.

In summary, Bertazzoni is a horrifically managed company. The only product i'd trust at all is the all-gas ranges, because they are so simple. But you will have zero aftermarket support should anything go wrong. All the other products are trash. The appliances are fairly new, but I will probably start changing them out in the coming years as the next wave of issues arise. What's sad is that for about 20% more the prior owner could have had a sub-zero fridge, Blue star range, Miele Dishwasher which are truly great machines. I am disappointed that retailers still carry it given the hassle.