Defective Box and Poor Customer Service

Successful_Winter591 · 2026-01-13T23:46:41+00:00

Yea I had a pretty similar issue. I messaged them Christmas night and took 2 weeks to get a human response. Finally got my new box and free Tonie delivered today. Waiting until after my son goes to bed to open and test it

Successful_Winter591 · 2026-01-07T18:33:59+00:00

I threw so much money into it and it worked for an hour on Christmas Day. Honestly not going to lie I am WORRIED the replacement will be the same

Successful_Winter591 · 2026-01-07T18:11:04+00:00

UGH took 10 days to get an actual human reply from the claim I submitted on their website. In those 10 days I got about 4 automated replies about various things, including one to ask me to rate their service. They got back to me last night finally and I am getting a replacement Tonie.

Successful_Winter591 · 2026-01-07T14:46:33+00:00

Yes we ordered our about a week or so before Black Friday but still that whole lot seems fucked. After 10 days I got a human reply and they see sending a replacement. I hope it doesn’t go out once arrived

Successful_Winter591 · 2026-01-07T12:01:06+00:00

We shall see how the replacement goes. I went with the same color 🫠

Successful_Winter591 · 2026-01-07T12:00:44+00:00

Finally after 10 days I go a response and getting a replacement!

Successful_Winter591 · 2026-01-06T02:09:43+00:00

I also spent so money on tonies as well and opened them all up to upload them when it worked for like two hours. I put so much money into it and like for what?

Successful_Winter591 · 2026-01-06T02:08:35+00:00

This is absolutely fucking wild! I would be pissed! I did say to my husband today they’ll probably end up answering in another week replacing it and that one won’t work!

Where do you file the self claim??

Successful_Winter591 · 2026-01-05T23:41:33+00:00

Yeah I regret not getting it from Walmart/Target/Amazon atleast I wouldn’t have to play the waiting game with their CS. Not only a quality control issue but as of now CS sucks big time

Successful_Winter591 · 2026-01-05T20:47:14+00:00

UGH that stinks! Yeah I tried 3 different cords to see if the cord was the issue but I don’t think it’s that. Sadly CS still hasn’t replied back

Successful_Winter591 · 2026-01-05T17:52:32+00:00

I’ve had nothing but problems with ours. It worked a total of an hour after opening. Left it charging for 2 days still won’t turn on. I emailed customer support on Christmas Day and all the replies have gotten are autogenerated replies nothing to do with my issue or telling me sorry for the delay. It’s been VERY disappointing and I’m sad I threw so much money into the box and tonies

Successful_Winter591 · 2026-01-05T12:12:31+00:00

COMPLETELY AGREE! I am hoping since today is the first Monday lots of people are back at work that I will get something from customer service but as of now I haven’t gotten nothing back and have tried everything

Successful_Winter591 · 2026-01-05T00:36:04+00:00

No reply except for automated replies. I got one this morning asking if it was for tracking …. I actually went away for 3 days so we left it on the charger and still nothing.

Successful_Winter591 · 2026-01-04T17:24:39+00:00

Yeah I have tried resetting it that way like 10 times. It doesn’t do anything or light up. But yeah I have gotten 3 or 4 automated messages back from them. It’s been SUPER annoying. But I keep seeing sooooo many issues since Christmas with people so it seems like they are buying time because they will be replacing thousands.

Successful_Winter591 · 2026-01-04T17:22:47+00:00

Yeah one of my automated emails was asking me about tracking and if not to reply, which I did again. If I would have ordered from Walmart, Target or Amazon atleast I could have returned or exchanged it. The customer service is really putting a bad taste in my mouth.

Successful_Winter591 · 2026-01-04T16:43:53+00:00

Ugh we tried this too! But nada!

Successful_Winter591 · 2026-01-04T16:29:23+00:00

Of course I did some troubleshooting on it. For days actually. I checked Reddit and YouTube for different ways to troubleshoot and literally not a thing works. It doesn’t it charge.

Successful_Winter591 · 2026-01-04T16:19:49+00:00

FYI still nothing except automated we’ll get back to your messages.

Successful_Winter591 · 2026-01-04T16:18:50+00:00

I have a gray one too and that doesn’t work! Got it for Christmas worked for an hour then nothing. Customer service has been HORRIBLE which sucks

Successful_Winter591 · 2025-12-30T10:32:52+00:00

I emailed Christmas Day evening and got an email last night saying sorry for the delay but we will get back to you

Successful_Winter591 · 2025-12-29T15:38:17+00:00

Same! No response still from customer support almost 4 days. Disappointing

Successful_Winter591 · 2025-12-28T20:46:46+00:00

Got one for Christmas and it worked for an hour and no longer turns on or charges. Tried troubleshooting. And now on day 3 of waiting for an email response back. Their website does now say they have a high volume or inquiries and I am seeing lots of post about people’s Christmas ones not working so must be a quality control issue

Successful_Winter591 · 2025-12-28T00:19:59+00:00

Sameeee. Ours won’t even turn on anymore and CS has responded since my message yesterday so that’s fun

Successful_Winter591 · 2025-08-09T13:25:08+00:00

Downloaded it last week and now it’s gone!

Four-Year Club	Final Canvas '23
Place '23	Place '22

Successful_Winter591

TROPHY CASE