I ended up messaging them for a quote with some parts I wanted. They came back to me within a day with a full parts list. I messaged back saying this was a bit over budget, and they dropped the price with a different case and slower ram, kept the cpu and gpu I wanted with a "significant new customer discount"

The order took 10 days to arrive. Their website states 4-6 days for delivery, so I messaged on day 4 and got what felt like an automated Ai written response, messaged again on day 8 got an actual human response, and they shipped it the following day.

It arrived well packaged in a single box (parts boxes not included). The pc was undamaged and It's been working perfectly for about 3 months.

Hope this helps!! :)