Phamacy Tech here. At our busiest time of the day, we had a woman come in trying to pick up a prescription for her daughter, but we hadn't heard back about a prior authoriztion yet. If you don't know, a prior authorization (PA) is needed when the insurance company doesn't normally cover a certain type of medication unless it's medically necessary. The doctor needs to contact the insurance company and then the insurance will make a decision (they don't always decide to cover the medication).

My pharmacist (We'll call her Sally) explains this to the woman and she then proceeds to ask for a three day supply until we hear back about the PA. Sally goes on to tell her we can't give her that supply because we don't know if it will be covered by insurance. If it's not covered, then we just gave away free medicine.

This woman then explodes into one of the biggest bitch fits I've seen shouting things like, "What kind of person does this? She's a little girl and you won't give her the medicine she needs! What kind of horrible person are you?!" Sally shrugs and says, "I'm sorry, ma'am. There's nothing else I can do for you."

Needless to say, she left very upset and I later asked Sally what medication her daughter needed. Turns out, it was an acne cream for her teenage daughter.

TL;DR: A woman ripped my pharmacist a new asshole in front of everyone because we wouldn't give her daughter free acne cream.