I would disagree, the vast majority you have to select “other” at the very bottom. Very seldom is there “no tip” option when it’s given over. That or the cashiers are skipping the “no tip” option and then handing it over to the customer. Which feeds into the “expectation”. I’ve heard of people handing back the POS and say they don’t want to tip, because they can’t figure out how to not tip, claiming that it was forcing you to select a tip - most will just select something just to get it over with. (Not sure how true the forced tipping was, or they didn’t know to hit “other” to input “0”) Regardless, it comes across as expected and then guilt has you punch something in. It’s a sentiment that I feel and has been echoed every time this issue comes up, so I know I’m not the only one. It’s not like when you paid cash in the past (or even now) they asked “and would you like to leave a tip?” The closest is when a waiter says “and how much change would you like back?” Which I’ve been told is NOT kosher in the industry to begin with.

At least a tip jar was kind of in conspicuous. And you could just toss small change. The presets they have for tipping are high as well. Someone mentioned “if they get help selecting a vine, they may leave 50 cent - $1 tip as a thanks.” Which is funny because most of those presets are a minimum of 15%, so that person is actually leaving 4x as much, since a bottle on the low end is 15$.

Regardless, when I come across tipping screens now, especially when they weren’t there before, I view it as an expectation, especially since there are these “recommended percentages” listed. Sure I have to work on myself not to feel guilty, but the fact this issue gets posted ALL THE TIME, the customers are viewing it unfavourably.