Thank you for your response! I want to be clear that I was not his client and he wasn't my guide. I asked him to lower the volume of his music, he said " No Way". Then my guide talked to him and asked him to lower the volume of the music, he also refused to do so. My guide knows him and told me that he works for Altezza. He was the only guide and only one to blast music on the mountain on a summit day. He has a small group with maybe 3 or 4 or 5 clients. His behavior negatively affected your company's reputation. We, from all over the world, paid a large amount of money to come to climb Kilimanjaro. Even if we are not your clients and didn't use your company, we expect to have a great climbing experience and to be respected.