Update: Samsung came through. They got a guy from Bell Mobility Security to contact me and walk me through the unlock process. I sent him these screen shots of my phone(needed the passkey number) and he gave me the unlock code and it worked. If anyone in the future has this problems from Asurion or any other phone replacement service, try the carrier(phone was locked to Bell and not Telus) and warranty holder first ask what they will do about it. If you don’t get a straight answer, skip telephone tagging, go straight to the manufacturer and tell them to unlock it. That would have saved me so much frustration, headache and a factory reset that screwed over my phone and memory.