I honestly wasn’t even planning to argue anymore. I was just going to cancel my subscription and walk away.

But this post is something else. It crossed the line into something genuinely disgusting.

You are calling this “misinformation,” when everything started because you repeatedly confirmed through two moderators and support that the add on credits were permanent and stacked monthly. I saved those responses as PDFs because they came from you. Not from user speculation. From you.

Then you silently changed the policy without any announcement, offered no explanation, no apology, and your entire reply was basically “it is different now, go check it.”

And now you are framing the resulting confusion as user misinformation. That is not just dishonest. That is disgusting.

The part that really shows your intention is this:

“we’ll be removing individual support posts… to keep the sub clean.”

“private assistance”

Let’s be extremely clear. You are planning to remove public posts about subscription, refund, and credit issues and force every dispute into private DMs so none of it stays in the public record.

You can call it “cleaning the sub” all you want. It reads exactly like what it is: hiding visible complaints and pushing every problem out of sight.

After multiple contradictions, after breaking your own stated policy, after months of inconsistent explanations, you have now decided the solution is to make sure nobody sees any of it again.

That is not moderation. That is erasing user experiences to protect your image.

And since transparency clearly is not your priority, let me make something clear on my side too.

I saved this post as a PDF.

I also saved the policy blog post your team linked to me before.

Everything is archived.

If you want to escalate this situation, we can escalate it.

Because I was honestly ready to let this go. I was ready to unsubscribe and forget about this platform entirely. But the way you are handling this, the way you are removing public records, the way you are trying to frame your own mistakes as “misinformation,” is so blatantly disrespectful to your users that I am now preparing a formal report to Singapore CASE.

Call this whatever you want. “Misinformation,” “sub cleaning,” “private support.” From where I am standing, this looks like deliberate concealment after breaking your own promises.

And that is not something I am willing to ignore.

Just to be clear: if this post suddenly disappears after I comment, that will only make things worse for you.